File restore error

[neilmurphy65]

Hi all,

I'm doing some lab work using VBR 9.5U3a and Linux Agent 2.2. I've managed to make a successful backup of a Centos 7 host and now I'm trying to do a file level restore from the VBR console. The helper VM gets deployed successfully but there seems to be a problem connecting to the agent. Here's the error I get:

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22/10/2018 12:05:44 Error    Failed to construct ClientAgentProtocol. Failed to connect to agent 'linux-01.mylab.com', EP '10.0.0.10:2500'.
A connection attempt failed because the connected party did not properly respond after a period of time,
or established connection failed because connected host has failed to respond 10.0.0.10:2500

22/10/2018 12:05:45 Error    Restore failed Error: A connection attempt failed because the connected party did not properly respond after a period of time,
or established connection failed because connected host has failed to respond 10.0.0.10:2500

Any ideas?

[nielsengelen]

Could it be your firewall is running and blocking port 2500? Or that you can't reach 10.0.0.10?

[neilmurphy65]

Hi Niels,
That's what I though so I used firewall-cmd to open port 2500 for TCP and UDP. Still having the same issue.

[PTide]

Hi,

Please note that both proxy appliance and VBR should be able to reach the target host on ports 2500-5000.

Thanks!

[neilmurphy65]

Thanks PTide! That was it. I ran the following on my CentOS 7 host

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firewall-cmd --zone=public --add-port=2500-5000/tcp
firewall-cmd --zone=public --add-port=2500-5000/udp

FLR now working perfectly.

[PTide]

Thank you for getting back to us with the confirmation! Just so you know (and anyone who should stumble on this thread): we already have some plans on improving FLR for VAL in future releases.

Thanks!

[neilmurphy65]

Cool. Just as a follow up, I had a good read of the documentation and based on that I ran the following on my CentOS 7 host:

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[root@linux-01 ~]# firewall-cmd --zone=public --permanent --add-port=2500-5000/tcp
[root@linux-01 ~]# firewall-cmd --zone=public --permanent --add-port=49152-65535/tcp

FLR now working perfectly.