Backup agent for Linux servers and workstations on-premises or in the public cloud
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rahul466
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How to open support case for Linux endpoint free version

Post by rahul466 » Apr 03, 2018 3:44 pm

How to open support case for Linux endpoint free version?

DGrinev
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Re: How to open support case for Linux endpoint free version

Post by DGrinev » Apr 03, 2018 3:51 pm

Hi Rahul,

Please take a look at the options you have for getting support described in the User Guide. Thanks!

rahul466
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Re: How to open support case for Linux endpoint free version

Post by rahul466 » Apr 03, 2018 4:02 pm

Thanks for your response DGrinev.

As per user guide below are the options for contacting support.

You can open online help for Veeam Agent for Linux. ( How i can open online help) .

You can visit Veeam Community Forums at https://forums.veeam.com and share your opinion or ask a question. (In forum we can't ask troubleshooting help without a support case id)

If you use Veeam Agent for Linux with a paid license installed, you can submit a support case to the Veeam Support Team at www.veeam.com/support.html. (we are using free version)

PTide
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Re: How to open support case for Linux endpoint free version

Post by PTide » Apr 03, 2018 4:03 pm

Hi,

In fact you can open a case even with FREE version, the only difference is that there is no SLA, so the support team will get to your case as soon as they have free slots. Do you have any issues with the product or the questions was out of curiosity?

Also
In forum we can't ask troubleshooting help without a support case id
You can. Depending on the issue moderators will either porvide you with the answer, or will encourage to open a case with FREE version.

Thanks

rahul466
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Re: How to open support case for Linux endpoint free version

Post by rahul466 » Apr 04, 2018 2:08 pm

Thanks for the update.

I have issue with backups being failing for unix servers.
Let me open a new thread for the same.

Also please let me know how i can open a case with FREE version?

PTide
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Re: How to open support case for Linux endpoint free version

Post by PTide » Apr 04, 2018 3:34 pm

What do you mean by 'unix' ? If you refer to Solaris or AIX then Veeam Agent for Linux does not support those.

You can open support case via Customer Support portal.

Thanks

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