Standalone backup agent for Linux servers and workstations on-premises or in the public cloud
P.Tide
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Re: is hold mpath device and WILL BE SKIPPED

Post by P.Tide » Apr 10, 2019 9:28 pm

Neither I can remember any reason for VAL to not work with multipath devices, nor I recall that limitation being in system requirements. The only known limitation for mpath is related to certain EMC configs which is clearly not your case. Let me check with both support and development teams internally,

Thanks!

dcampregher
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Full Name: Diogo Campregher
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Re: is hold mpath device and WILL BE SKIPPED

Post by dcampregher » Apr 11, 2019 12:17 am

The answer was:

When we enumerate disks by disk ID, mpath devices show multiple drives with the same drive ID. This is not something which the software can deal with. Therefor, the devices are skipped.

Currently, only DM-multipath devices are supported as per the following KB:
https://www.veeam.com/kb2771

P.Tide
Product Manager
Posts: 4992
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Joined: May 19, 2015 1:46 pm
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Re: is hold mpath device and WILL BE SKIPPED

Post by P.Tide » Apr 11, 2019 10:22 am

It seems that there was a miscommunication between you and the engineer. I've contacted the support team and Tier 2 engineer is on his way to escalate your case to T2, please keep working with them.

Thanks!

dcampregher
Service Provider
Posts: 119
Liked: 5 times
Joined: Mar 23, 2016 5:57 pm
Full Name: Diogo Campregher
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Re: is hold mpath device and WILL BE SKIPPED

Post by dcampregher » Apr 26, 2019 12:21 am

Hello Tide!

After some checks the engineer discover that the version 2 of VAL work fines and there an issue with the version 3. He collected a lot of logs and now we are running the backups with the snapshot-less mode.
Thanks a lot!

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