Mount error 13

Backup agent for Linux servers and workstations on-premises or in the public cloud

Mount error 13

Veeam Logoby Nomisdk » Thu Jun 23, 2016 8:18 pm

Hi

I have just installed Veeam agent for Linux on a Debian 8.5.

I get the following errors when i try to run a backup to a smb share.


Duration: 00:00:03 Processed: ---
Processing rate: --- Read: ---
Bottleneck: --- Transferred: ---


Time Action Duration

2016-06-23 22:13:28 Job started at 2016-06-23 22:13:28
2016-06-23 22:13:31 [error] mount error(13): Permission denied
2016-06-23 22:13:31 [error] Failed to perform backup

How do i fix this?
Nomisdk
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Re: Mount error 13

Veeam Logoby ober72 » Thu Jun 23, 2016 8:39 pm

Hi Simon,

I think this would be related to the user permissions that is trying to run the backup, can that user copy files to that location in the gui or using cp?

cheers
Geoff Burke
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ober72
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Re: Mount error 13

Veeam Logoby Nomisdk » Thu Jun 23, 2016 8:42 pm

Ah yes, something was messy with them, now i get this error:
Code: Select all
   Backup session on web [0] %                                Status: Failed




   Summary                             Data

   Duration:           00:00:03        Processed:          ---
   Processing rate:    ---             Read:               ---
   Bottleneck:         ---             Transferred:        ---


   Time                Action                                   Duration  ↑
                                                                          a
   2016-06-23 22:45:32 Job started at 2016-06-23 22:45:32                 x
   2016-06-23 22:45:32 Starting backup                                    x
   2016-06-23 22:45:32 [error] Failed to create volume snapshot 00:00:03  x
   2016-06-23 22:45:35 [error] Child execution has failed. Ex...          ↓



      S  Stop session             Up,Down  List log             Esc  Back
Nomisdk
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Re: Mount error 13

Veeam Logoby poulpreben » Fri Jun 24, 2016 5:39 am

Hi Simon,

Could you please share your logs with us for further investigation?

Thanks,
Preben
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Re: Mount error 13

Veeam Logoby Nomisdk » Fri Jun 24, 2016 5:43 am

Sure, where do i find them?
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Re: Mount error 13

Veeam Logoby poulpreben » Fri Jun 24, 2016 5:49 am 1 person likes this post

Sorry I did not include that, but there is a subfolder in /var/log/veeam/Backup/<your job name> containing the latest session logs (you can sort by time with "ls -altr" to get the recent session as the last entry).

Feel free to skim through the logs for something obvious, or post them here using your favorite sharing tool. For plain text, I usually use http://dpaste.com, but that's up to you.
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Re: Mount error 13

Veeam Logoby PTide » Fri Jun 24, 2016 3:16 pm

Could you try to reinstall veeamsnap package please? This error
[error] Child execution has failed. Ex...
might happen due to an incorrect installation of the kernel module. After reinstallation please make sure versions of kernel and kernel headers match.

Thanks
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Re: Mount error 13

Veeam Logoby Nomisdk » Sat Jun 25, 2016 4:10 pm 1 person likes this post

Thanks it was the kernel headers missing :)
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