Mount Shared Folder Error

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Mount Shared Folder Error

Veeam Logoby kwilson38 » Wed Jul 27, 2016 5:57 pm

I am attempting to restore a bare metal backup and am running into an error mounting the backup file. Below are the steps I am taking after booting the machine using the bootable .iso saved to a CD.

Restore volumes --> Add shared folder...

Select NFS and enter the following:

Server/Directory: 191.1.1.252:/stcdrs/wehco/veeam

Receive the following error:

mount.nfs: Connection timed out
Unable mount device[191.1.1.252:/stcdrs/wehco/veeam] to [/tmp/veeam/191.1.1.252:stcdrswehcoveeam].

Do I have to setup any network connections ('Configure network' option on the Main Menu) prior to attempting this? Or is there something else I'm missing?
kwilson38
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Re: Mount Shared Folder Error

Veeam Logoby vmniels » Wed Jul 27, 2016 6:00 pm

Could you try configuring the network and make sure you are in the same network as the NFS share? I guess the recovery image didn't get an IP via DHCP.
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Re: Mount Shared Folder Error

Veeam Logoby kwilson38 » Wed Jul 27, 2016 7:24 pm

Full Disclosure - I am attempting to restore a bare metal backup taken on Server #1 at my office to Server #2 at my offsite disaster recovery location, if that makes any difference.

The eth1 port is directly plugged into a port on the 191.1.1.252/stcdrs/wehco/Veeam server, which is where the bare metal backup has been restored to.

Below are the steps being taken to configure the network and the results:

Main Menu --> Configure network --> eth1 --> Manual (static)

IP: 191.1.1.253
Mask: 255.255.255.0
Gateway: <Left Empty>
DNS: <Left Empty>

Click Apply.

Error:
ifconfig: SIOCSIFFLAGS: No such file or directory
Failed to set static IP configuration on interface eth1.
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Re: Mount Shared Folder Error

Veeam Logoby vmniels » Wed Jul 27, 2016 8:03 pm

Could you try with filling in a gateway and dns? Even though they are not present.
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Re: Mount Shared Folder Error

Veeam Logoby kwilson38 » Wed Jul 27, 2016 8:38 pm

Entered the following for eth1 settings:

IP: 191.1.1.253
Mask: 255.255.255.0
Gateway: 191.1.1.31
DNS: wehco

Results:

Error

Invalid DNS IP: wehco.
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Re: Mount Shared Folder Error

Veeam Logoby PTide » Thu Jul 28, 2016 11:06 am

Hi,

Please try setting Gateway to 191.1.1.252, and leave DNS blank
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Re: Mount Shared Folder Error

Veeam Logoby kwilson38 » Thu Jul 28, 2016 7:18 pm

eth1 Settings of:

IP: 191.1.1.253
Mask: 255.255.255.0
Gateway: 191.1.1.252
DNS: <Left Empty>

Results:

ifconfig: SIOCSIFFLAGS: No such file or directory
Failed to set static IP configuration on interface eth1.
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Re: Mount Shared Folder Error

Veeam Logoby PTide » Fri Jul 29, 2016 8:15 am

Please provide an archived /usr/share/Veeam/LPB/logs from you Recovery ISO. Have you tried executing "ip link set eth0 up" from command line? What does ifconfig show? Also please provide /var/log/syslog.

Thanks
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Re: Mount Shared Folder Error

Veeam Logoby kwilson38 » Fri Jul 29, 2016 1:30 pm

Is it possible to upload files, or do I just have to copy/paste the contents into a post?
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Re: Mount Shared Folder Error

Veeam Logoby vmniels » Fri Jul 29, 2016 1:43 pm

You can post them on a filesharing system like Onedrive, dropbox,...
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Re: Mount Shared Folder Error

Veeam Logoby kwilson38 » Fri Jul 29, 2016 7:44 pm 1 person likes this post

I've found a way around this (for now) to allow me to continue testing out VAL...

I saved the backup to a external hard drive and connected it to the server via USB. Then I was able to mount it as a local disk instead.

Thanks for the assistance!
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Re: Mount Shared Folder Error

Veeam Logoby PTide » Mon Aug 01, 2016 9:30 am

That's good news. Nevertheless we'd be gald to find out the reason why does the network configurator fail and your logs would help us a lot, please upload them at the earliest convenience.

Thank you!
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