Unable to install - SLES 11 SP4

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Unable to install - SLES 11 SP4

Veeam Logoby Clemens Bertram » Wed Jan 04, 2017 2:03 pm

Hello

following error Messages occur during Installation:

Code: Select all
XXXXXXXX:/opt/veeamagent # zypper in dkms
Refreshing service 'nu_novell_com'.
Loading repository data...
Reading installed packages...
'dkms' not found in package names. Trying capabilities.
No provider of 'dkms' found.
Resolving package dependencies...

Nothing to do.
XXXXXXXX:/opt/veeamagent # zypper in gcc
Refreshing service 'nu_novell_com'.
Loading repository data...
Reading installed packages...
Resolving package dependencies...

The following NEW packages are going to be installed:
  gcc gcc43 glibc-devel linux-kernel-headers

4 new packages to install.
Overall download size: 7.8 MiB. After the operation, additional 41.4 MiB will be used.
Continue? [y/n/? shows all options] (y): y
Retrieving package linux-kernel-headers-3.0-19.18.noarch (1/4), 813.0 KiB (3.0 MiB unpacked)
Retrieving: linux-kernel-headers-3.0-19.18.noarch.rpm [done]
Retrieving package glibc-devel-2.11.3-17.102.1.x86_64 (2/4), 4.9 MiB (31.3 MiB unpacked)
Retrieving: glibc-devel-2.11.3-17.102.1.x86_64.rpm [done]
Retrieving package gcc43-4.3.4_20091019-0.37.30.x86_64 (3/4), 2.1 MiB (7.2 MiB unpacked)
Retrieving: gcc43-4.3.4_20091019-0.37.30.x86_64.rpm [done]
Retrieving package gcc-4.3-62.200.2.x86_64 (4/4), 6.0 KiB (0 B unpacked)
Retrieving: gcc-4.3-62.200.2.x86_64.rpm [done]
Installing: linux-kernel-headers-3.0-19.18 [done]
Additional rpm output:
post linux-kernel-headers-3.0-19.18 /var/tmp/rpm-tmp.69880 1


Installing: glibc-devel-2.11.3-17.102.1 [done]
Installing: gcc43-4.3.4_20091019-0.37.30 [done]
Installing: gcc-4.3-62.200.2 [done]



XXXXXXXX:/opt/veeamagent # zypper in ./veeam-release-sles11-1.0-1.x86_64.rpm
Refreshing service 'nu_novell_com'.
Loading repository data...
Reading installed packages...
Resolving package dependencies...

The following NEW package is going to be installed:
  veeam-release-sles11

The following package is not supported by its vendor:
  veeam-release-sles11

1 new package to install.
Overall download size: 8.0 KiB. After the operation, additional 8.0 KiB will be used.
Continue? [y/n/? shows all options] (y): y
Retrieving package veeam-release-sles11-1.0-1.x86_64 (1/1), 8.0 KiB (8.0 KiB unpacked)
Retrieving package veeam-release-sles11-1.0-1.x86_64 (1/1), 8.0 KiB (8.0 KiB unpacked)
Installing: veeam-release-sles11-1.0-1 [done]



XXXXXXXX:/opt/veeamagent # zypper in ./veeamsnap-1.0.0.944-1.sles.noarch.rpm
Refreshing service 'nu_novell_com'.
Loading repository data...
Reading installed packages...
Resolving package dependencies...

Problem: nothing provides dkms needed by veeamsnap-1.0.0.944-1.sles.noarch
 Solution 1: do not install veeamsnap-1.0.0.944-1.sles.noarch
 Solution 2: break veeamsnap-1.0.0.944-1.sles.noarch by ignoring some of its dependencies

Choose from above solutions by number or cancel [1/2/c] (c): ^C
Clemens Bertram
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Re: Unable to install - SLES 11 SP4

Veeam Logoby Shestakov » Thu Jan 05, 2017 9:32 am

Hello.
Have you tried to contact Veeam support? If no please do, if yes provide the support case number.
Thanks
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Re: Unable to install - SLES 11 SP4

Veeam Logoby vmniels » Thu Jan 05, 2017 9:49 am

You are missing the DKMS package. Please try the following:
Code: Select all
wget https://dl.fedoraproject.org/pub/epel/epel-release-latest-7.noarch.rpm -O ~/epel-release-latest-7.noarch.rpm
rpm –i ~/epel-release-latest-7.noarch.rpm
yum update –y
yum install dkms –y
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Re: Unable to install - SLES 11 SP4

Veeam Logoby Clemens Bertram » Thu Jan 05, 2017 10:11 am

Case is open as requested:
ID# 02029980 Unable to install - SLES 11 SP4
Clemens Bertram
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Re: Unable to install - SLES 11 SP4

Veeam Logoby svyatoslav.vorona » Thu Jan 05, 2017 10:30 am

vmniels wrote:You are missing the DKMS package. Please try the following:
Code: Select all
wget https://dl.fedoraproject.org/pub/epel/epel-release-latest-7.noarch.rpm -O ~/epel-release-latest-7.noarch.rpm
rpm –i ~/epel-release-latest-7.noarch.rpm
yum update –y
yum install dkms –y


Above commands is for RHEL/OEL/CentOS distros, clearly not for SLES11SP4 release. There is no yum in SLES11 anymore, zypper only. Please do not confuse customer.
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Re: Unable to install - SLES 11 SP4

Veeam Logoby vmniels » Thu Jan 05, 2017 10:48 am

Basically he has to get the DKMS package. I can't find a repo for SP4 directly however the package seems available via http://software.opensuse.org/download.h ... ckage=dkms

So the following should be possible:
Code: Select all
zypper addrepo http://download.opensuse.org/repositories/home:aevseev/SLE-11/home:aevseev.repo
zypper refresh
zypper install dkms
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Re: Unable to install - SLES 11 SP4

Veeam Logoby Clemens Bertram » Wed Feb 01, 2017 8:58 am

Hello

installation of dkms is not possible:

Code: Select all
dehelin2:~ # zypper install dkms
Refreshing service 'nu_novell_com'.
Loading repository data...
Reading installed packages...
Resolving package dependencies...

Problem: nothing provides kernel-devel needed by dkms-2.2.0.3-8.2.noarch
 Solution 1: do not install dkms-2.2.0.3-8.2.noarch
 Solution 2: break dkms-2.2.0.3-8.2.noarch by ignoring some of its dependencies


So that is very annoying.

Is no preconfigured rpm for SLES 11 available?
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Re: Unable to install - SLES 11 SP4

Veeam Logoby PTide » Wed Feb 01, 2017 10:48 am

Hi,

I guess the package should be named kernel-default-devel, so please try to run the following:
Code: Select all
zypper install kernel-default-devel


After that please run this command to install dkms without dependecies:
Code: Select all
zypper -n install --force dkms


and try to install veeam package again:
Code: Select all
zypper install veeam


If anything goes wrong please run the following command and post its output:
Code: Select all
rpm -qa | grep kernel


Thank you
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Re: Unable to install - SLES 11 SP4

Veeam Logoby jmmarton » Thu Feb 02, 2017 5:16 am 1 person likes this post

I wrote an internal howto on installing VAL on SLES, and in my case I also installed it on SLES 11 SP4 (it was actually OES 2015 SP1 but uses that version of SLES underneath). The kernel-default-devel package is likely already installed. But the dkms installation doesn't understand it because for whatever reason (even when installed from a SLES repo) it still looks specifically for kernel-devel. So when installing dkms, simply select Solution 2 (ignore dependencies). Or install it with the --force switch as mentioned. It will install fine and should work without issue.

Also a quick heads up, you'll need to edit /etc/modprobe.d/unsupported-modules and set allow_unsupported_modules to 1.

Joe
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