Backup agent for Linux servers and workstations on-premises or in the public cloud
PTide
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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by PTide » May 16, 2018 10:36 am

Unfortunately I cannot provide you with any estimates except the one that I've mentioned before. The update will be released as soon as our QA team ensures that everything is in place and work stable.

Thank you

Riverog
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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by Riverog » May 17, 2018 2:07 pm

Its been a month since the error was identified. You stated a month for the fix. A month of no backups is significant in a a business. So there is no date on the fix?

PTide
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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by PTide » May 17, 2018 2:31 pm

Hi Gustavo,

In fact neither me nor anyone else has ever stated that the fix will be released within a month. What was stated 3 weeks ago is that "Support for 7.5 will be introduced in the next VAL update which will take at least a month to be released."

Thank you for your understanding

Gostev
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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by Gostev » May 20, 2018 9:47 pm

Just to remind here as well, our commitment is to release support for new platform/OS/kernel versions within 90 days of general availability, with the actual historical average time being 2 months, depending primarily on complexity of required fixes. To avoid ending up in situations such as above (having no backup for weeks due to incompatibility), we recommend not to upgrade to new platform/OS/kernel versions before they are officially supported by the corresponding Veeam product. Thank you!

stevelin
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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by stevelin » May 21, 2018 1:31 pm

So what does that say about it also not working in the latest updated 7.4 which is fully supported and there is no 90 day wait?!?!

vmniels
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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by vmniels » May 21, 2018 2:35 pm 1 person likes this post

Steve, RHEL 7.4 has received the kernel update which causes this issue in the beginning of April. If you don't install this update, RHEL 7.4 systems will continue to work fine. Thanks!
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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by ironwolve » May 21, 2018 8:19 pm

Is there maybe a possible workaround? I just migrated to a new nfs server, and experiencing the backup veeam bug now.

Not sure why the client is tied to a kernel or a specific version of redhat/centos.

PTide
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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by PTide » May 22, 2018 8:08 pm

Not sure why the client is tied to a kernel or a specific version of redhat/centos.
VAL uses its own kernel module to operate, which depends on kernel's internal structures, one of which got modified.

Thanks

cameltom
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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by cameltom » May 24, 2018 10:16 am

Hi,

this i can read in the docu:
Prebuilt binaries require kernel >= 2.6.32-131.0.15 for CentOS / RHEL 6 and kernel >= 3.10.0-123 for CentOS / RHEL 7 to function.
For other kernels please install the veeamsnap module using the source rpm package available at the repository.

i downloaded the veeamsnap from this repository ...... with the same error on dkms build!

It's now 6 weeks since this error is well known ...... please let your customers know, when they can get a solution. In this situation i have to think about a backup change to a other solution.
Just because when "Murphy" visit us and we need a restore to a date after 10. April 2018 (!!!) ..... we just are not able to do it ..... it starts really to be a businesses critical issue.

regards

Gostev
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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by Gostev » May 24, 2018 12:33 pm

Current target is mid-June, we will keep you updated if these timelines change - we're trying to accelerate the release by all means possible, but we cannot sacrifice stability testing in particular.

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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by danswartz » May 25, 2018 2:25 pm

Thanks, appreciate the heads-up. I was painfully bitten when I tried installing and running VAL on 3.10.0-862.3.2.el7.x86_64. Everything (apparently) installed okay, yet when I tried to do a backup, the system panicked and rebooted. Ugh...

Gostev
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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by Gostev » May 26, 2018 8:34 pm

Keep in mind there's a workaround for those who don't really NEED to use the problematic kernel update for whatever reason, and that is to simply go back to the previously used kernel until the new VAL version is released.

You can list all installed kernels using the following command:

Code: Select all

awk -F\' /^menuentry/{print\$2} /etc/grub2.cfg
Then, you should modify "/boot/grub2/grubenv" by changing the saved_entry to match the kernel you want to load by default.

ManOrs
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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by ManOrs » May 27, 2018 9:53 am

if you don't like modifying "/boot/grub2/grubenv" by hand, you can instead use

Code: Select all

grub2-set-default <number>
where <number> is the position on the list obtained with awk (starting the count from 0)

Gostev
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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by Gostev » May 27, 2018 11:12 pm

Thanks Manuel, this certainly seems much less error-prone than what I suggested :D

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Re: Veeam Agent for Linux and RHEL 7.5 crash

Post by paul777 » Jun 07, 2018 4:34 pm

Hi everyone,

We find ourselves in the same boat. Luckily we can wait about 3 more weeks, maybe until after July 4. After that it's back to TSM if not fixed. From reading this, last news was maybe a month from April 27 so hopefully the update/fix is close. If any new news is available please let us know. Thanks!

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