Standalone backup agent for Linux servers and workstations on-premises or in the public cloud
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sdet00
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Veeam Agent for Linux i386 PGP Issues?

Post by sdet00 » Mar 17, 2019 12:58 pm

Howdy folks. Just a quick one - is there a configuration issue with the public key for the 32bit Linux repo at the moment? I just tried this on a couple of our systems and it looks like there is no public key available. Tried this on a couple of 32bit systems and both had the same issue (lubuntu 18.04). Not a big deal as I've only got a couple of 32bit systems left but just wondering others are experiencing this as I can't currently install Veeam (was hoping to give version 3.0 a try this weekend).

Pastebin: https://pastebin.com/aycr9KYY

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Re: Veeam Agent for Linux i386 PGP Issues?

Post by nielsengelen » Mar 18, 2019 8:53 am

I've passed the info along to have it resolved and will report back once it is.
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Re: Veeam Agent for Linux i386 PGP Issues?

Post by vasily_pavlovich » Mar 18, 2019 9:55 am

sdet00 wrote: Tried this on a couple of 32bit systems and both had the same issue (lubuntu 18.04). Not a big deal as I've only got a couple of 32bit systems left but just wondering others are experiencing this as I can't currently install Veeam (was hoping to give version 3.0 a try this weekend).
sdet00, would you mind sharing output of the following command

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dpkg-query -l | grep veeam-release

sdet00
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Re: Veeam Agent for Linux i386 PGP Issues?

Post by sdet00 » Mar 19, 2019 4:24 am

No worries. This is the output:

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owner@MGMT-01:~$ dpkg-query -l | grep veeam-release
ii  veeam-release-deb 1.0.7 i386 Veeam Backup for GNU/Linux repository
owner@MGMT-01:~$ 

Dima P.
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Re: Veeam Agent for Linux i386 PGP Issues?

Post by Dima P. » Mar 19, 2019 7:24 pm

sdet00,

Thank you for sharing the update. Unfortunately we cannot confirm this issue in our lab, so please open a support case and share the case ID as we need your application debug logs to understand the root cause. Cheers!

sdet00
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Re: Veeam Agent for Linux i386 PGP Issues?

Post by sdet00 » Mar 21, 2019 7:14 am

Can't get application debug logs if I can't even install the application... but have opened a case regardless.

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Re: Veeam Agent for Linux i386 PGP Issues?

Post by sdet00 » Apr 22, 2019 9:01 am

Any update to this? I opened a case and haven't heard anything. Still unable to install Veeam on 32bit Linux.

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Re: Veeam Agent for Linux i386 PGP Issues?

Post by HannesK » Apr 23, 2019 5:59 am

could you post the case number here that we can check with support?

sdet00
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Re: Veeam Agent for Linux i386 PGP Issues?

Post by sdet00 » May 05, 2019 1:27 am

My case is 03523707.

I checked with support, I was sent some commands that didn't really solve my problem. I however managed to work it out - it looks like there is a permissions glitch with the veeam.gpg file which is bundled with the veeam i386 deb package. The user "apt" didn't have permissions to read the key, so I checked to see what permissions other gpg keys usually have, and set the same to the gpg key for veeam.

The solution for me was to run the following command:

sudo chmod 644 /etc/apt/trusted.gpg.d/veeam.gpg && sudo apt update && sudo apt install veeam

After this it installed fine. I also needed to install cifs-utils for backups to SMB as this wasn't listed as a dependency, which I was able to do with the following command:

sudo apt install cifs-utils

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Re: Veeam Agent for Linux i386 PGP Issues?

Post by P.Tide » May 09, 2019 10:38 am

Hi,

Thanks for bringing this up - we will double-check the permissions.

Thanks!

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