veeam stuck at the end of creating a job

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veeam stuck at the end of creating a job

Veeam Logoby mvidalinc » Wed Jul 19, 2017 4:39 am

Hello,

I just installed Veeam Linux Backup Free on one of my servers (Debian 8 ). I created a job with NFS folder as destination on another of my servers (also Debian 8 ). But in the end of the configuration of the job, the software Veeam is stucked, "hanging" :

Image

I re-tried several times, but same problem. 15 minutes and still stuck...
The NFS folder is working fine as I tested to mount it with no problem.

Can you help please ?
mvidalinc
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Re: veeam stuck at the end of creating a job

Veeam Logoby mvidalinc » Wed Jul 19, 2017 4:41 am

Also stuck when I choose not to "start job now".
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Re: veeam stuck at the end of creating a job

Veeam Logoby PTide » Wed Jul 19, 2017 11:15 am

Hi,

Did you use GUI to connect to the NFS folder, or it was already mounted so you just selected "local" storage in the job options? Please also collect logs (use 'M' button to get to the Misc menu) and contact our support team directly (even though you have Free version) and post your case ID here.

Thanks
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Re: veeam stuck at the end of creating a job

Veeam Logoby mvidalinc » Thu Jul 20, 2017 8:52 am

My case ID : 02251723

Yes I used Veeam GUI to connect the NFS folder, but at first I also mounted the NFS folder manually before the veeam GUI, and the software stuck at the end of the creation of a job.
So I unmount the NFS folder and retried the veeam creation of a job, but same problem, software veeam stuck.

I can't export the logs with "M", I tried several times but there's no logs in the chosen folder.
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Re: veeam stuck at the end of creating a job

Veeam Logoby vmniels » Thu Jul 20, 2017 9:03 am

Can you try the export with:
Code: Select all
veeamconfig config grablogs --dir /root


This creates a file like veeam_logs_2017**********.tar.gz
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Re: veeam stuck at the end of creating a job

Veeam Logoby mvidalinc » Thu Jul 20, 2017 9:20 am

Error :

Code: Select all
veeamconfig config grablogs --dir /root
Error: Unknown argument: [--dir].


Ok with this command :

Code: Select all
veeamconfig config grablogs
--> veeam_logs_20170720_111805.tar.gz
mvidalinc
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Re: veeam stuck at the end of creating a job

Veeam Logoby vmniels » Thu Jul 20, 2017 9:22 am 1 person likes this post

Seems the parameter was removed with update 1 :-). At least the export worked and you can send them to support now.
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Re: veeam stuck at the end of creating a job

Veeam Logoby mvidalinc » Thu Jul 20, 2017 9:24 am

Ok, done.
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Re: veeam stuck at the end of creating a job

Veeam Logoby mvidalinc » Thu Jul 20, 2017 12:01 pm

Just for information, with a third server of mine, and the same NFS destination, it works with no problem.
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Re: veeam stuck at the end of creating a job

Veeam Logoby mvidalinc » Mon Jul 24, 2017 12:19 pm

Ok it works now. The support person restart the veeam service in Linux and now it's ok.
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