Access to the path is denied.

[CedricD]

Hello,

I want to copy a file from a backup to my hard drive but it's not working.
It starts with the copy and stops after 761.856 KB. The file is 8.5 GB.



Is there a solution for this?
I really need the file...

Thanks!

[Mike Resseler]

Cedric,

That doesn't look good. Could you please reboot your computer and try again. If it fails again (which I assume but I kind of hope that the lock will be cleared after a reboot) please use the control panel immediately after that and create a mail support case through that.

Post the case ID here so we can follow-up

Thanks

Mike

[nchand]

I have this same issue. Not with a PST, but with an Exchange EDB file. It happens not only with backup explorer, but an access denied error as well from Windows Explorer when copying the file directly from the Veeam mounted directories.

Juts upgraded to latest version, 8.0.0.2021, did not resolve.

I have opened a support case, ID 00928949

[Dima P.]

nchand,
Could you clarify what happen if you just manually restore the .edb thru the Backup browser instead of drag and dropping it? Thanks

[IgorM]

I have a very similar situation.
Get a message "Failed to transfer... Access to the path is denied."
I am trying to recover 3 GB SQL file. The rest - smaller files - are recovered without problems.

I also have Veeam Backup and Replication installed on the same machine, active support.
Tried to find out if I can use this more advanced tool to recover - their answer was to contact Endpoint team first.
I've also tried to upload the case via Endpoint itself, but it keeps telling me my email is not registered, although I've accepted online activation from email (tried even different emails to no avail.

Your help will be highly appreciated
Igor

[Dima P.]

Hi Igor,

Can I give the support team email address from you forum's profile?

[IgorM]

Thanks, Dima, my email was finally registered, and I was able to submit the case.
Your colleague has contacted me, we are trying to troubleshoot with Veeam BR

[Dima P.]

Don’t forget to update the thread with the investigation results. Thanks!

[tedy84]

Hi any update for this problem. i got the same error message when try to restore .pst

[Dima P.]

Hi tedy84,

If you have similar issue, kindly, open a support case and post case ID to this thread. Thank you.

[tedy84]

Hi Dima P,

when i try to open case for free procut it direct me to this forum, how to open a support case for this product ?

Thank You

[Dima P.]

Tedy,

Navigate to VEB Control Panel > Support click Technical Support and submit a case directly from the product.

P.S. It may take some time to validate your email