Agent 2.2 fails to update/install

[davide.depaoli]

Hello,
I'm trying to update on mi notebook thr agent from 2.1 to 2.2. Update process has failed a lot of times, so I have uninstalled the agent, but also a clean install of 2.2 fails.

The Endpoint_date_time.log file ends with:
[ERROR] System.ComponentModel.Win32Exception (0x80004005): Errore irreversibile durante l'installazione
in Veeam.Setup.MsiLibrary.VmMsiCommon.CheckError(VmMsiDatabase db, UInt32 result)
in Veeam.Setup.MsiLibrary.VmMsiCommon.InstallProduct(String product, String commandLine, Boolean& bReboot)
in Veeam.Setup.Endpoint.Core.MsiPackageInstaller.InstallWithProgressHandling(IProgressReporter progressReporter, String msiPackage, String commandLine, String logFile)
ERROR] Installation failed.
[INFO] InstallerEngine session completed. Result = Failed

Endpoint.log, from a quick read, does not seem to contain errors, but ends with:
=== Logging stopped: 16/07/2018 13:26:47 ===
MSI (s) (BC:4C) [13:26:47:139]: Note: 1: 1708
MSI (s) (BC:4C) [13:26:47:140]: Product: Veeam Agent for Microsoft Windows -- Installation operation failed.

My pc is a Windows 7 pro 64 bit, without any restriction, and I'm the administrator.

Thanks in advance
Best regards,
Davide

[davide.depaoli]

Where is possible to download 2.1 release ?
Tnx

[davide.depaoli]

There was something wrong in my pc. After a deep cleaning, the agent is installed without problems.
Thank you
Davide

[Dima P.]

Hello Davide,

Sorry for the delay and glad to hear that you found the solution. You can find previous product versions on this page but it requires you to login with your veeam account. Cheers!