Agent Windows don't retore file Win10 1809

[Herve]

Hi, i have Veeam agent for Windows 2.2.0.589 on my Windows 10. I use it for backup and restore files but after the update of Windows 1803 to 1809, i can Backup every day but not restore my files. I have this error in log file : No disks have been mounted: either because of unsupported disk type, or due to some errors in the process.
Can you help me to restore my files ?

[Dima P.]

Hello Hervé.

Please double check that you antivirus is not blocking the restore. Here is a KB article on how to add Veeam Agent for Windows to AV exclusion lists. Let me know how it goes. Cheers!

[Herve]

Hello Dima,
The antivirus not blocking the restore. When i restore in volume restore mode i can see the list of backup.

[Dima P.]

During file level recovery backup is mounted to a file system via driver and this procedure might cause false positive detection. If you can confirm that exclusion list from KB article does not help, please open a support case via Veeam Agent for Windows Control Panel > Support Technical Support (it's free). Cheers!

[wkl]

hi,

you may consider to remove antivirus and remove

[Dima P.]

Rephrasing the post above: indeed, certain antivirus software may block the disk mount process, a good troubleshooting step would be to add agent components to AV white list and re run the restore. Here is the KB article that contain detailed instructions. Cheers!

[evilaedmin]

Hello Hervé.

Please double check that you antivirus is not blocking the restore. Here is a KB article on how to add Veeam Agent for Windows to AV exclusion lists. Let me know how it goes. Cheers!

Hello Dima,

Are there any updated guidance for antivirus with Agent 3.0?

Thank you,

[Dima P.]

Requirements remain the same, to the article was not update. Are you having issues with white-listing agent in your antivirus software? Thanks!