Avast antivirus does not like veeam endpoint backup

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby jurabike » Tue Sep 20, 2016 4:15 pm

C:\Windows\system32>taskkill /F /IM Avastsvc.exe
CHYBA: Proces "AvastSvc.exe" s číslem PID 1780 nelze ukončit.
Reason: Acess is denied

I start command line with admin credentials...Same for services.msc not able to stop it :(
i am admin on computer
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Vitaliy S. » Tue Sep 20, 2016 4:31 pm

Ok, please consult with your administrator who deployed Avast. Cannot comment on how to temporary stop its service.
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Dima P. » Wed Sep 21, 2016 6:14 pm

jurabike,

You may want to use Avast control panel - just disable 'All Shields' in it's UI and try to start setup again.
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby jurabike » Thu Sep 22, 2016 9:06 am

Hello,

Avast is not possible stop...There are theses processes which say ACESS IS DENIED when trying to stop them avastsvc.exe / avastui.exe /avastbox.exe
I checked this with Avast support (how to stop these services),they said me,that this is issue of Veeam.And they will not give any hint how to stop these services.

Shame,i wanted to use Veeam in our production on 60 coputers...but Avast doesnt let it :(
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Mike Resseler » Thu Sep 22, 2016 9:16 am

Hi,

Did you follow the instructions in this KB for whitelisting: https://www.veeam.com/kb2034 and tried to install it afterwards? Also, if not yet done, make sure you indeed disable the shields as Dima said

Thanks

Mike
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Dima P. » Thu Sep 22, 2016 12:09 pm 1 person likes this post

We cant some how interfere with Avast services (our software is not even installed :wink: ). Likely they have its own driver which prevents you from stopping their services.

Try to boot your computer in Safe mode and run VEB installation.
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby davide.depaoli » Thu Sep 22, 2016 3:02 pm

On my PC I have Avast free edition, but I had no trouble installing and using veeam endpoint.
------------------------------
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby jurabike » Fri Sep 23, 2016 7:47 am

guys.thanks for support...
Yesterday I uninstall avast..it stopped services....but still same issue (now no error message before installemnt)...but in the middle is installation rollback and stopped and error :( not delivered.
I thinking can be issue that my system is x86 not x64 ?
In logs there is some issue about Windows 2012 sql :(
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Dima P. » Fri Sep 23, 2016 2:17 pm

Thanks for the heads up. Can I ask our support team to reach you via email address specified in your forum profile? Thanks.
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby jurabike » Fri Sep 23, 2016 4:32 pm

Dima P. wrote:Thanks for the heads up. Can I ask our support team to reach you via email address specified in your forum profile? Thanks.


yes Dima,thank you much.
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Dima P. » Fri Sep 23, 2016 4:47 pm

Thanks! Passed your contact information to our support folks.
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