Avast antivirus does not like veeam endpoint backup

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Avast antivirus does not like veeam endpoint backup

Veeam Logoby ITP-Stan » Mon Dec 22, 2014 3:42 pm

Just a heads up to people using Avast Antvirus.
Avast would block a file during install of Veeam Endpoint and this would cause the installer to hang. Restoring the file from the vault does not work. I had to disable Avast, repair of Veeam Endpoint did not work either, I had to uninstall and reinstall while avast was disabled.

After my next reboot, the endpoint tray icon would say the service is not available, it was gone and could not be started. I had to add the Veeam folder (under program files) as an exception in Avast, then again disable Avast and reinstall Veeam Endpoint Backup.

Now everything is running fine, with the exception set for the veeam folder.
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Dima P. » Mon Dec 22, 2014 4:09 pm

Hello Stan,
Thank you for the heads up! We've already submitted a case with AVAST team, hopefully we will get Endpoint whitelisted soon (AVAST antivirus DB update may require). Thank you.
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Calebpaine » Mon Dec 22, 2014 6:13 pm

I would just like to update that the Avast issue is not an isolated incident with this user, we had the same problem with AVAST Endpoint Protection blocking both the installation and execution of Veeam Endpoint Backup.

Also of amusing note; the similarity in the product's names.
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Dima P. » Mon Dec 22, 2014 8:00 pm

Caleb,
We are working on this, meanwhile please add Endpoint folder to exclusion list, as Stan advised. Thank you
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[MERGED] veeam endpoint recognized as rootkit by avast !

Veeam Logoby marcottt » Thu Jan 29, 2015 6:44 pm

Hi,
today avast alarm me for rootkit infection by veeam endpoint...

i put a screen copy on imagebin

http://imagebin.ca/v/1pqHsKX6aEPH

:shock:
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Dima P. » Thu Jan 29, 2015 10:32 pm 1 person likes this post

Marco,
Thank you for the screenshot, can I use while working with Avast team on false detection? In addition, if you can collect and share the Avast detection log with me – that would be awesome.
Dima P.
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby marcottt » Fri Jan 30, 2015 9:51 pm

sure.
use screenshot without problem, if need other info contact me.
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Dima P. » Sun Feb 01, 2015 7:47 pm

Thanks Marco!
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby jurabike » Sat Sep 10, 2016 8:27 pm

hello is there any update.
I now register and not able to install :(
I stop avast.and put all installation to avast exclude list.
but still Installation post message that it wont install and need kill avast :(
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Vitaliy S. » Sun Sep 11, 2016 5:43 pm

Do you start installation file with run as administrator option?
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Dima P. » Mon Sep 12, 2016 12:29 pm

jurabike,

There is indeed a notification that installed antivirus may affect your VEB installation but that’s just a warning (it should not block VEB setup). Check your account privileges like Vitaliy said and whitelist VEB setup in Avast console just in case.
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby ITP-Stan » Tue Sep 13, 2016 7:39 am 1 person likes this post

For what it's worth, I did not have any more issues with avast blocking Veeam Endpoint since the 1st BETA. With the newer versions it all went fine.
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Dima P. » Tue Sep 13, 2016 11:46 am

Thanks for the heads up. We do submit a white listing request as a part of every release (minor or major), good to know that it helps.
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby jurabike » Fri Sep 16, 2016 10:02 pm

even i whitelist application in avast...and run as administrator still same result :(

[EDIT] logs have been removed by moderator
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Re: Avast antivirus does not like veeam endpoint backup

Veeam Logoby Vitaliy S. » Sun Sep 18, 2016 9:10 pm

Try to stop all Avast services, install VEB and then re-enable your antivirus. Should help.
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