AVG - False positive

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Re: AVG - Virus detected in Veeam

Veeam Logoby Dima P. » Sun Dec 13, 2015 7:38 pm

Hi,

Thanks. Can you resize the AVG window to show the exact file with extension – I need the file name to submit the false positive request.
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Re: AVG - Virus detected in Veeam

Veeam Logoby sibinsam » Wed Dec 16, 2015 5:58 am

Dear Dima,

Sorry for the late reply. The full path of the file is "C:\Program Files\Veeam\EndPoint Backup\Veeam.Backup.Core.dll"

Image
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Re: AVG - Virus detected in Veeam

Veeam Logoby Dima P. » Wed Dec 16, 2015 9:07 am

Thanks for yor help - I'll contact AVG!
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Re: AVG - Virus detected in Veeam

Veeam Logoby Dima P. » Thu Dec 17, 2015 1:31 pm

False positive report has been submitted – awaiting for the response from AVG team. Thanks for your help.
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Re: AVG - Virus detected in Veeam

Veeam Logoby jhughes88 » Tue Feb 23, 2016 11:50 pm

Wondering if you ever got an answer from AVG on this issue? I am having an issue now with AVG Cloud Care that is hanging the entire system without reporting any virus detections.
Thanks,
J
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Re: AVG - Virus detected in Veeam

Veeam Logoby Dima P. » Wed Feb 24, 2016 11:13 am

Hi John,

Yes - AVG team reported that excluded our components from their database. Can you open a case with AVG from your end, since they may need to check the app logs.
Dima P.
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V1.5 AV False positive

Veeam Logoby digitlman » Wed Mar 23, 2016 11:36 am

Just upgraded from 1.3 to 1.5, and now AVG says that Veeam.Backup.Core.dll has the Win32/Hedo virus.

I am sure this is AVG being dumb with a false postive...
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Re: V1.5 AV False positive

Veeam Logoby Mike Resseler » Wed Mar 23, 2016 11:56 am

Hi DigitIman,

Thanks for the heads up! I will pass it to our teams

Cheers

Mike
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Re: AVG - False positive

Veeam Logoby Dima P. » Wed Mar 23, 2016 12:45 pm

Hi digitlman,

Thanks. It seems that I need to submit a whitelist request again. Can you share a screenshot of your AVR screen, so I could add it to the AVG false positive request? Thanks in advance.
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Re: AVG - False positive

Veeam Logoby digitlman » Wed Mar 23, 2016 1:34 pm

digitlman
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Re: AVG - False positive

Veeam Logoby Dima P. » Wed Mar 23, 2016 1:57 pm

False positive report has been submitted. Thanks digitlman!
Dima P.
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Re: AVG - False positive

Veeam Logoby Ralph Schmidt » Thu Apr 28, 2016 2:25 pm

... and again:

After updating Backup & Replication V9.0 (free) to Update 1 (Version 9.0.0.1491),
and bringing up the veeam services, AVG starts blaming:
C:\Program Files\Veeam\Backup and Replication\Backup Catalog\
Veeam.Backup.CatalogDataService.exe
to be a virus.

AVG AntiVirus Free Edition
Versionsnummer: 16.61.7539
AVG Framework Version: 1.73.2.7662
AVG Setup Version: 1.73.2.7513

Version der Virusdatenbank: 4563/12121 (28.04.2016, 08:07)

Please have AVG look into that again.
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Re: AVG - False positive

Veeam Logoby Dima P. » Fri Apr 29, 2016 11:22 am

Thanks Ralph.

I’ll let VBR team know and submit a false positive for v9 Update 1 Veeam.Backup.CatalogDataService.exe file.

P.S. Reported to AVG team. Thanks again.
Dima P.
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