AVG - False positive

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

AVG - False positive

Veeam Logoby Wocka » Tue Nov 24, 2015 9:32 pm

Last night my wife turned on her laptop and AVG popped up a virus detection message.
I believe I'm still on the first release after the beta, so nothing has changed for a while in theinstallation of Veeam or AVG.

Threat: Virus found Win32/Hedo
Object Name: C:\Program Files\Veeam\Endpoint Backup\Veeam.Backup.Core.dll

I allowed AVG to clean the file and reboot the laptop. I didn't try and run Endpoint Backup after this, so I dont know if it has removed a critical file.
Looking at one of my Windows servers here in the office, this file does exist.

Does anyone know if this was a false positive or could there be something to this?
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Re: AVG - Virus detected in Veeam

Veeam Logoby Ralph Schmidt » Wed Nov 25, 2015 10:25 am

Same situation here on my Windows 7 x64 machine running veeam Endpoint Backup version 1.1.2.119.
AVG AntiVirus FREE version 2016.0.7227, virus DB version 4477/11061 (Wednesday, 25. November 2015, 03:02).

I'm pretty sure, this is a false positive - hopefully
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Re: AVG - Virus detected in Veeam

Veeam Logoby Dima P. » Wed Nov 25, 2015 10:37 am

Hi folks,

Is it possible to open a support case with AVG to let them know that it’s happening? If you have any screenshot of this false detection please sent it to me, I’ll try to contact the AVG team from my side as well.
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Re: AVG - Virus detected in Veeam

Veeam Logoby Jason.Lochinger » Wed Nov 25, 2015 4:55 pm 1 person likes this post

Here is a screen shot of the false detection.

Image
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Re: AVG - Virus detected in Veeam

Veeam Logoby Dima P. » Wed Nov 25, 2015 5:10 pm

Thanks for sharing. I’ve submitted the false positive detection case with AG – let’s see how it goes.
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Re: AVG - Virus detected in Veeam

Veeam Logoby FraFek » Thu Nov 26, 2015 10:23 pm

I keep having the same problem here. AVG won't let me run Veeam. Also a reinstall doesn't work
Win32/Hedo

AVG also finds 'the virus' in the newly downloaded .zip-file
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Re: AVG - Virus detected in Veeam

Veeam Logoby Vitaliy S. » Fri Nov 27, 2015 9:36 am

Hi Frank, please follow this KB to resolve your issue, while Dima is discussing it with AVG team.
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Re: AVG - Virus detected in Veeam

Veeam Logoby Dima P. » Fri Nov 27, 2015 1:00 pm

FraFek,

If it’s possible please open a case with AVG. I am working on false positive submission but more cases from end users they get – faster whitelisting happends. Thank you in advance.
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Re: AVG - Virus detected in Veeam

Veeam Logoby ddayton » Mon Nov 30, 2015 8:59 pm 1 person likes this post

I am running the latest AVG Free Edition on my home laptop with Windows 8.1 (64-bit) and installed EPB about a month ago (1.1.2.119). I had no reports of a virus from AVG and the laptop continues to run the backup schedule night after night.
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Re: AVG - Virus detected in Veeam

Veeam Logoby Dima P. » Mon Nov 30, 2015 10:35 pm

Thanks for the heads up - glad to hear it! All the "detected" files were passed to the AVG team. I will update this thread once I hear back anything.
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Re: AVG - Virus detected in Veeam

Veeam Logoby Dima P. » Tue Dec 01, 2015 1:02 pm 1 person likes this post

Here is a response, so make sure you are up-to-date!
The detection of this file by AVG is incorrect, and we can confirm that the file is not infected. The detection will be removed from an upcoming AVG update.

Please make sure that your AVG is updated with the latest virus database:

1.Open AVG.
2.Click the button Update now, or Protection is up-to-date to check for updates.
3.Once a new virus update is downloaded, AVG will not detect the file any more.
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Re: AVG - Virus detected in Veeam

Veeam Logoby Gostev » Mon Dec 07, 2015 7:30 pm

Nice! Some antivirus vendors are more responsive than other ;)
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Re: AVG - Virus detected in Veeam

Veeam Logoby sibinsam » Wed Dec 09, 2015 6:34 am

I updated AVG antivirus with latest definition but still getting virus alert.
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Re: AVG - Virus detected in Veeam

Veeam Logoby Dima P. » Wed Dec 09, 2015 11:06 am

Hi sibinsam,

Can you provide a screenshot please?
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Re: AVG - Virus detected in Veeam

Veeam Logoby sibinsam » Sun Dec 13, 2015 5:11 am

Please find screenshot below

Image
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