Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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millardjk
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Backup cache location is not accessible

Post by millardjk » Mar 12, 2019 2:30 pm

I've been working with support for a couple of weeks on this (case 03433186) and after reinstalls, changed media, etc., we're still no closer to a solution.

The scenario: cache device working fine with v2, but after upgrading to v3 (and changing license models), the workstation is no longer able to use a cache. Period.

If anyone else has run into this...and successfully fixed it!...your input would be helpful.

Dima P.
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Re: Backup cache location is not accessible

Post by Dima P. » Mar 12, 2019 7:42 pm

Hello Jim,

Please try to change the cache location to a local folder and let us know if the issue still persists? Thank you in advance!

millardjk
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Re: Backup cache location is not accessible

Post by millardjk » Mar 13, 2019 8:08 pm

Local folder? As in "a folder on one of the volumes that's being backed up"?

Wow, I'm _finally_ not getting the error. But that also defeats the purpose of the cache--having a current backup chain in the event of primary drive loss--if you chose a "local" folder. (it also means the backup is backing-up the cache chain when "entire machine" is the source)

And for the record, the cache device I'm using has been a USB thumbdrive; since the issue presented, I've tried different make/model & sizes, as well as different filesystems (although FAT32 is supposed to give the longest write life with these devices) with no luck. I've tried an SD card in the built-in reader, but between the fact that it also fails in the same way as the USB drive and the card sticking out much further (and likely to be damaged) than the mini-USB drives I've used, that's a non-starter.

Dima P.
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Re: Backup cache location is not accessible

Post by Dima P. » Mar 14, 2019 10:20 am

Jim,

Thanks for the clarification! I was asking to test local folder in order to identify if the issue is related to usb location only. I've asked RnD team to check your case details, meanwhile please keep working with our support team.

Dima P.
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Re: Backup cache location is not accessible

Post by Dima P. » Mar 25, 2019 7:11 pm

Hi Jim,

Sorry for the delay. We've confirmed this behavior and it's marked as bug. We will prepare a hotfix as soon as possible and share it with you via support team. Cheers!

millardjk
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Re: Backup cache location is not accessible

Post by millardjk » Mar 25, 2019 7:38 pm

Is it okay for me to be happy that this is the final analysis? Good to know it's "not just me" and can wait for a resolution.

millardjk
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Re: Backup cache location is not accessible

Post by millardjk » Mar 26, 2019 5:23 pm

The release notes for 3.0.1 didn't say anything about fixes; should this be corrected in 3.0.1, or was it too soon to get into the build?

Dima P.
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Re: Backup cache location is not accessible

Post by Dima P. » Mar 26, 2019 6:39 pm

Jim,

3.0.1 unfortunately does not have a fix for your issue, we will make a private fix based on 3.0.1 code. That said it's safe to install 3.0.1 now.

ursli123
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Re: Backup cache location is not accessible

Post by ursli123 » Jul 07, 2019 5:12 pm

Hello

I'm dealing with the same problem.

Can you provide me the fix, too?

Without cache I can't sell it to my customers.

Kind regards

Urs

millardjk
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Re: Backup cache location is not accessible

Post by millardjk » Jul 07, 2019 5:25 pm

I have hopes about 3.0.2, but 3.0.1 didn’t do the trick.

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Re: Backup cache location is not accessible

Post by Dima P. » Jul 15, 2019 4:28 pm

Hi folks,

3.0.2 contains this fix: you can request 3.0.2 right now via support or download it a bit later via our website. Cheers!

millardjk
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Re: Backup cache location is not accessible

Post by millardjk » Jul 15, 2019 6:02 pm 1 person likes this post

I pulled the new VBR update—which had 3.0.2 for managed clients—and can confirm that it’s not throwing errors anymore.

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