Backup error FIPS 140-2 mode"

[CptLux]

Case #04839192

Hi, im unable to perform a backup for a few weeks now... i already tried to reinstall the latest veeam agent but without success.. the error i get is

Error: Timed out requesting agent port for client sessions. --tr:Failed to initialize agent ( specified agent path: [C:\Program Files\Veeam\Endpoint Backup\x64\VeeamAgent.exe], arguments: [ -g"2500-5000" -i"{2d2e8fc1-94bf-4433-bc44-7d327be54c28}" -l"flush,C:\ProgramData\Veeam\Endpoint\2021/Agent.2021.Target.log" --fipsMode -f 25 --vddkLogLevel 1 --maxPendingBlocks 10000 -n -x"{6bca7093-2d55-465e-bc1e-1808e1e704a6}" --mgmtConnKey "AQAAAAAAAAAjAAAATWFuYWdlciB0byBBZ2VudCBjaGFubmVsIGVuY3J5cHRpb24BAAAAAQAAAAAA

if i open the target.log i find the following Entering FIPS 140-2 mode of operation

ERR |'Failed to enter FIPS 140-2 mode of operation' (error:2D07808C:FIPS routines:FIPS_module_mode_set:unsupported platform)

did anyone have this before or any idea how to fix? thanks.

[HannesK]

Hello,
and welcome to the forums.

What operating system are you using? Sounds like something where FIPS modules are missing.

Did you already try this?

Otherwise I recommend to wait what support says.

Best regards,
Hannes

[CptLux]

Hi,

windows 10 pro 21h1, and yes i tried that already but FipsAlgorithmPolicy is already set to 0.

[CptLux]

I think i fixed it... at least i have Backups again

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Veeam\Veeam Endpoint Backup new "reg_sz" fipsMode with falue "false"

not sure if its bad to disable this but backup and restore works.

[Gostev]

21H1 is not supported by Veeam Agent for Windows 5.0 as per its System Requirements.
Support for 21H1 was added in version 5.0.1, see the sticky topic.

[CptLux]

Same issue with 5.0.1 and enabled fipsmode

i just leave it disabled