Backup to Onedrive failed to process method {Cloud.DeleteCheckpoint}

[ad.vin]

Hi!
My support case number is 03843549.

My backup to onedrive was working fine for maybe a month but several days it started to fail with error:
Error: XML error: [Error reading Attributes.]. Error code: [7]. Agent failed to process method {Cloud.DeleteCheckpoint}.

I've got more than 500Gigs free space in onedrive. I can successfully browse my backup and restore files with Veeam agent.

Can somebody help?

[nielsengelen]

Best would be to let support assist you here as this can be a very specific issue.

[ad.vin]

I've already got this reply from support team:
"Unfortunately, due to high Support Team load we were unable to process your request and it has been archived automatically."
So it seems this forum is my last hope )

[Dima P.]

Hello ad.vin,

Sorry for that, I'll ask support team to reopen the case and start the investigation. Stay tuned.