Error: The device is not ready. Failed to read data

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Error: The device is not ready. Failed to read data

Veeam Logoby carlosbehlau » Mon Apr 20, 2015 2:48 pm

Hello Veeam Gurus,

I am trying to perform backup on lenovo T540p laptop to USB drive.
The notebook is running default Windows 8.1 64bit (German).

When I try to perform backup I am getting to following error:
20.04.2015 16:21:48 :: Error: The device is not ready. Failed to read data from the file [\\?\Volume{0bd84d4e-3ef5-4f74-8e96-4c23c1131795}]. Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}. Exception from server: The device is not ready. Failed to read data from the file [\\?\Volume{0bd84d4e-3ef5-4f74-8e96-4c23c1131795}]. Unable to retrieve next block transmission command. Number of already processed blocks: [0]. Failed to download disk.

The USB Disk is working. As the disk is from SEGATE, I am able to verify with Acronis.

How can I fix this error?

Thanks for your help.

Best regards


Carlos Behlau
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Re: Backup to USB disk is not working

Veeam Logoby jweave » Mon Apr 20, 2015 2:51 pm

Do you happen to have another USB drive to try? Or try another USB port on your laptop?
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Re: Backup to USB disk is not working

Veeam Logoby Dima P. » Mon Apr 20, 2015 3:05 pm

Hello Carlos,
Please open a support case thru the Veeam Endpoint Backup Control Panel > Support and post here the case ID, so we could troubleshoot the logs.

If possible check another USB device, or format the existing one in NTFS and test it again.
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Re: Backup to USB disk is not working

Veeam Logoby vadimnad » Thu Jul 23, 2015 12:26 pm

I had the same issue, using Lenovo T430s laptop + Win8.1x64.
From disk partition layout I found that there is a two additional partitions are present:
EFI System Partition & Recovery Partition.
If I removing a Recovery Partition from a selection backup job is working.
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Re: Backup to USB disk is not working

Veeam Logoby Dima P. » Fri Jul 24, 2015 12:43 pm

Vadim,
Just to clarify, the error you received in the backup log identical to the topic starter?
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[MERGED] Veeam Endpoint backup 1.1.1.212 Error

Veeam Logoby harrym » Thu Aug 27, 2015 12:22 am

To whom it may concern:

I apologize If this has been covered already. If not, below is the issue I am encountering:

Windows 8.1 Enterprise 64bit Volume level backup to an external hard drive Z:

When executed the backup fails with the following information:

8/26/2015 6:09:19 PM :: Preparing for backup
8/26/2015 6:09:58 PM :: Creating VSS snapshot
8/26/2015 6:10:20 PM :: Calculating digests
8/26/2015 6:11:15 PM :: Recovery partition (disk 0) (2.0 GB) 1.0 MB read at 1 MB/s
8/26/2015 6:11:16 PM :: Finalizing
8/26/2015 6:11:33 PM :: Error: The device is not ready. Failed to read data from the file [\\?\Volume{8233ea06-498d-11e3-8256-f4b7e28a83fe}]. Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}. Exception from server: The device is not ready. Failed to read data from the file [\\?\Volume{8233ea06-498d-11e3-8256-f4b7e28a83fe}]. Unable to retrieve next block transmission command. Number of already processed blocks: [1]. Failed to download disk.
:: Processing finished with errors at 8/26/2015 6:11:35 PM

Uninstalled Veeam and reinstalled it. No effect.
Removed all backups from target hard drive and re-formatted. No effect.
Reverted to two previous versions of Endpoint backup. No effect.

Please let me know if there is anything else to try.
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[MERGED] Veeam Endpoint backup 1.1.1.212 Error

Veeam Logoby PTide » Thu Aug 27, 2015 7:09 am

Hi,

Here is a discussion related to the same problem, have you checked it already? If nothing helped then please open a case with support: on the VEB machine, open the Control Panel from right clicking the Tray icon, and go to the Support tab. You can submit the ticket and info from there!

Thank you.
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Re: Backup to USB disk is not working

Veeam Logoby jamie.g » Tue Nov 03, 2015 3:11 am

Case # 01094871
Windows 2012 Server Std R2
Veeam B&R 8 Update 3
Endpoint 1.1.2.119

29/10/2015 11:38:16 a.m. :: Preparing for backup
29/10/2015 11:38:48 a.m. :: Required backup infrastructure resources have been assigned
29/10/2015 11:38:55 a.m. :: Creating VSS snapshot
29/10/2015 11:39:12 a.m. :: Calculating digests
29/10/2015 11:39:28 a.m. :: Saving Recovery partition (disk 0)
29/10/2015 11:39:31 a.m. :: Finalizing
29/10/2015 11:39:51 a.m. :: Error: The device is not ready. Failed to read data from the file [\\?\Volume{9a7704b9-4356-41d2-b5a3-74c9646694df}]. Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}. Exception from server: The device is not ready. Failed to read data from the file [\\?\Volume{9a7704b9-4356-41d2-b5a3-74c9646694df}]. Unable to retrieve next block transmission command. Number of already processed blocks: [0]. Failed to download disk.
:: Processing finished with errors at 29/10/2015 11:39:59 a.m.

Was there any confirmed fix for this?
I have the exact same error when trying to select B&R Repository (HP Storeonce) or local disk repository.
The odd detail is that I have two identical physical servers and one receives this error and the other works fine.
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Re: Backup to USB disk is not working

Veeam Logoby chh » Fri Nov 06, 2015 8:18 am

Hello all,

I have the same problem backing up to B&R repository.
As asked above I opened a support case with the ID 01101764
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Re: Backup to USB disk is not working

Veeam Logoby Mike Resseler » Sat Nov 07, 2015 5:44 am

Can you all check the size available on your recovery / EFI partition? It might not have enough space available (due to previous backup systems or other reason) to be able to take the snapshot. You should have 42 MB available

Cheers

Mike
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Re: Backup to USB disk is not working

Veeam Logoby chh » Sun Nov 08, 2015 9:09 am

Not really sure how to check those. Can't mount the EFI partition the recovery partitions (interestingl there are 2) are RAW and can't be mounted either.
But I can tell you that there were no changes to the system since backup worked for the last time

Thanks

Chris
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Re: Backup to USB disk is not working

Veeam Logoby Dima P. » Mon Nov 09, 2015 4:26 pm

Hi Chris,

Could it be related to the antivirus? Try to disable it for testing purposes and run the backup once again.
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Re: Backup to USB disk is not working

Veeam Logoby chh » Tue Nov 10, 2015 9:53 am

Hi Dima,

I deactivated AV and still get the same error.
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Re: Error: The device is not ready. Failed to read data

Veeam Logoby Dima P. » Tue Nov 10, 2015 10:32 am

Thanks for the update! I do remember we have a documented issue with throttling rules for file level backups in VEB - please double check that VBR's Use multiple upload streams per job Global Network Traffic Rule is not set to 1.
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Re: Error: The device is not ready. Failed to read data

Veeam Logoby chh » Tue Nov 10, 2015 10:58 am

Hi Dima,

the streams are set to 5. And I actually have 4 other users happily backing up their laptops to the same VBR server, so this probably is not the issue.
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