Backups failing with UUID error after V2.1 upgrade

[mrecob]

I am using Veeam Agent for Windows Free to backup my VMs and PMs. I back up to a network share. I upgraded all my VMs and PMs to version 2.1 recently. All have backed up without errors but one. One of my physical machines started failing backups after V2.1. It is a Dell server R610. OS is Windows 2008R2. It had been backing up for a year with no issues. Since V2.1 all backups for this one server have failed saying, "Error: Failed to get system UUID: Machine doesn't have identifiers". I uninstalled then reinstalled V2.1 and was unable to configure a backup since all three drives had blue question marks next to them with the same UUID missing issue. The three drives are a large 5TB iSCSI drive that I do not back up, an Esata external 1TB drive that I do not back up, and the C drive that I do back up. I then uninstalled V2.1 and installed V2.0. Now all backups are working again and no UUID errors. Any idea why V2.1 is failing for me on this one server?

[Dima P.]

Hello Mark.

QA team is investigating this problem and would love to get access to your application debug logs. If possible please open a support case via Control Panel > Support > Technical Support (it's free) and share the case ID in this thread. Thank you in advance for your help!

[mrecob]

Can I open a support case if I am using the Free agent?

[Dima P.]

Sure, just open Control Panel > Support tab and click Technical Support.

[mrecob]

[ID# 03021937] Backups failing with UUID error after V2.1 upgrade

[Dima P.]

Thanks Mark! Passing your case to QA team.

[Another]

Hi, this issue has been resolved?
I've got the same error with the last version Free: 2.2.0.589
The same error is showed trying to send a support request from the control panel.

[Dima P.]

Hi Another.

Please pass me your contact email address and I'll ask support team to reach you. Cheers!

[mrecob]

This issue was resolved by the latest Veeam Agent for Windows Free Version: 2.2.0.589 on the one physical server that was having the issue.

[Dima P.]

Emanuele,
Passed your contact details to support team.

mrecob,
Thanks for confirming that it works as expected!

[dyadya_misha]

Hi.
I've got the same issue (Error: Failed to get system UUID from Win32_ComputerSystemProduct: Machine doesn't have identifiers).
Veeam Agent 2.2.0.589
Help

[wishr]

Hi Mikhail,

Please reach out to our support team for assistance. If you could also post your case ID here when you get it it would be great!

Thanks!