Bare Metal Restore fails to boot

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Bare Metal Restore fails to boot

Veeam Logoby K3llz » Wed Mar 16, 2016 1:04 pm

Problem: Windows 7 machine boot loops at Windows logo after bare metal recovery

Hello all,

Dell Optiplex 3020, running newest version of VEB. Used recovery media created on this machine. Replaced HDD (500GB with a 1TB) and booted with recovery media. Restored image from network share. Restore went OK. Rebooted and Windows reboots at Windows logo and loops like this. Booted into recovery environment and ran startup repair with no success.

Anyone have any idea how to fix this?
K3llz
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Re: Bare Metal Restore fails to boot

Veeam Logoby Dima P. » Wed Mar 16, 2016 3:00 pm

Hi,

Was it a restore to dissimilar hardware? Can you collect the recovery log that was placed to your backup repository and share it with me? Thanks.
Dima P.
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Re: Bare Metal Restore fails to boot

Veeam Logoby K3llz » Wed Mar 16, 2016 3:03 pm

Was it a restore to dissimilar hardware?


It was identical hardware, same computer, just swapped into a different HDD (same brand HDD in fact).

Can you collect the recovery log that was placed to your backup repository and share it with me?


Not sure where those would be located. The machine no longer boots and we are not using a Veeam repository, but rather each machine backs up to it's own folder on a file server.
K3llz
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Re: Bare Metal Restore fails to boot

Veeam Logoby Dima P. » Wed Mar 16, 2016 3:30 pm

Recovery logs should be placed in the same folder where backup file resides.
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Re: Bare Metal Restore fails to boot

Veeam Logoby K3llz » Wed Mar 16, 2016 3:43 pm

Recovery logs should be placed in the same folder where backup file resides.


My apologies.

[removed]

Uploaded the zip of the logs above.

Thank you
K3llz
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Re: Bare Metal Restore fails to boot

Veeam Logoby Dima P. » Wed Mar 16, 2016 5:01 pm

Robert,

Thanks for the logs. QA asked to perform one more Bare Metal Restore with the same options you used before but this time before recovery go from the boot screen to Tools > Load Drivers and uncheck ‘Inject drivers…’ option. Let us know how it goes (if it fails please share the new portion of the recovery logs) Thanks you.
Dima P.
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Re: Bare Metal Restore fails to boot

Veeam Logoby K3llz » Wed Mar 16, 2016 6:12 pm

Dima P. wrote:Robert,

Thanks for the logs. QA asked to perform one more Bare Metal Restore with the same options you used before but this time before recovery go from the boot screen to Tools > Load Drivers and uncheck ‘Inject drivers…’ option. Let us know how it goes (if it fails please share the new portion of the recovery logs) Thanks you.


Dmitry,

Your solution worked. The machine booted just fine. Windows had to install some drivers on first boot, including a WDC ATA device (HDD).

Is it always advisable to uncheck inject drivers even when restoring to bare metal?

Is there a way to track down which driver caused this problem?

Thank you for all your help. 10/10 would recommend Veeam.
-Robert
K3llz
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Re: Bare Metal Restore fails to boot

Veeam Logoby joseb552 » Fri Apr 01, 2016 7:19 pm

Hello,

I didn't want to start a new thread for this same issue. I'm attempting to perform a bare metal restore from one machine to a new machine with dissimilar hardware. Is this possible with Veeam? I am stuck in the same boot-loop as k3llz and have tried unchecking the "inject drivers" option with no change in outcome.

I'm attempting to go from:

Dell Optiplex 980 with 160 GB drive

to:

Optiplex 7010 with 1 TB drive.

Any advice?
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Re: Bare Metal Restore fails to boot

Veeam Logoby Dima P. » Sat Apr 02, 2016 1:16 pm

Jose,
unchecking the "inject drivers"

Just to double check, did you uncheck this option prior to performing the bare metal recovery? Thanks.
Dima P.
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Re: Bare Metal Restore fails to boot

Veeam Logoby joseb552 » Mon Apr 04, 2016 3:50 pm

Correct, unchecking that option was the first thing I did after booting the recovery media.
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Re: Bare Metal Restore fails to boot

Veeam Logoby Dima P. » Mon Apr 04, 2016 9:36 pm

Hi Jose,

Thanks for the update. If it’s possible, please open a case from another VEB's Control Panel - we need the recovery logs to be checked. Please do not forget to include the case ID in the thread.
Dima P.
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Re: Bare Metal Restore fails to boot

Veeam Logoby joseb552 » Tue Apr 05, 2016 8:13 pm

Hi Dima,

I've opened the case with ID: 01754972

Thanks
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Re: Bare Metal Restore fails to boot

Veeam Logoby Risa » Tue May 03, 2016 7:13 pm

Same problem
case #01788846
Risa
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Re: Bare Metal Restore fails to boot

Veeam Logoby OrangeWing » Wed Jul 20, 2016 7:27 pm

Same Problem
Case 01857978

In this case, two HP workstations... got a new one (dis-similar hardware obviously) and will not boot up after restore.
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Re: Bare Metal Restore fails to boot

Veeam Logoby Dima P. » Fri Jul 22, 2016 4:57 pm

Hi guys,

If you still have the described issues, kindly, continue to work with our support team and do not forget to update the thread with the resolution. Thanks!
Dima P.
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