Baremetal restore from external USB SATA disc

[ryanmHWE]

Trying to do a bare metal recoveryfrom an SATA drive that is connected via a USB SATA disc dock. When I boot up on the recovery media and select the Bare Metal recovery option, its not finding/loading the external SATA drive that I have connected locally via USB. I have tried to include the C:\windows\system32\drivers directory on the recovery media as well.

[Dima P.]

Hi ryanmHWE,

You may need to install USB/eSATA driver into Recovery Media. Boot the Recovery Media, go to Tools > Load Driver, find the needed device in the list and click ‘Install’. If no drivers were collected during recovery media creation you still have an option to upload them manually.

[ryanmHWE]

Can you please point me in a the right direction of a generic driver for a usb SATA dock device?

[ryanmHWE]

Can the backup media be on separate hardware from the Recovery media?

[Dima P.]

generic driver for a usb SATA dock device

Do you know a model or vendor for this device?

Can the backup media be on separate hardware from the Recovery media?

Sure. Recovery media and backup repository can be stored on different media. VEB supports local/removable drives, shared folders and Veeam B&R repository as a backup repository. Recovery Media can be stored on optical media, USB devices or in .iso file.

[ryanmHWE]

Aluratek model : AHDDU100F

[Dima P.]

Hi ryanmHWE,

Can’t find any drivers. You might need only USB drivers to be installed the way I suggested before.

[ryanmHWE]

It doesn't work. I even included the entire C:\windows\system32\drivers directory within the Recovery media. The Serial ATA controller says its "ONLINE" within the Veeam Endpoint Backup software, the sata drive never gets loaded or is seen properly to point the Veeam Endpoint backup software the backup media location.

[Dima P.]

To clarify, you:

- Booted the recovery media
- Installed the USB driver via Load Driver utility
- When browsing backup location (thru the Bare Metal Restore browse for backup), you do not see the disk being mounted

Right?

[ryanmHWE]

correct.

[Dima P.]

Can you go to Load Drivers, click 'Show unknown devices' and check the list for any storage adapters or USB devices?

[ryanmHWE]

I believe the problem is a windows 7 issues with USB devices. The actual device shows up in "devices and printers" as a "usb to ATA/ATAPI bridge". Any reccomendations?

[Dima P.]

Hm. Google shows this driver on a first place - try to load it into recovery media and see if that works.

[adambutt]

Just a quick and dirty suggestion, are you plugging into a usb3 port? try a different port that may be on a different controller.