Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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DaStivi
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Full Name: Stephan Lang
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Bluescreen when starting Backup

Post by DaStivi » Dec 22, 2017 8:54 am

Hi,
i've multiple PCs where i get Bluescreens when Backup on System Volume starts...
Recovery partition and EFI partion is getting backedup fine... but after a couple of seconds when the system volume starts the pcs gets bluescreens...
they are mostly different each time:

for example:
DRIVER_IRQL_NOT_LESS_OR_EQUAL (entire computer backup)
0x000000d1 (0xffff8180f3722000, 0x0000000000000002, 0x0000000000000001, 0xfffff80cf83a1bfb
caused by driver vfilter.sys
crash address ntoskrnl.exe

kernel security (backup only C drive)
0x00000139 (0x0000000000000003, 0xffff9b8d37a4b790, 0xffff9b8d37a4b6e8, 0x0000000000000000


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Dima P.
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Full Name: Dmitry Popov
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Re: Bluescreen when starting Backup

Post by Dima P. » Dec 22, 2017 5:03 pm

Stephan,

These agents are managed by Veeam B&R server, right? Do you have CBT driver installed for the affected computers?

khai_isman
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[MERGED] Veeam agent endpoint keep crashing during backup

Post by khai_isman » May 09, 2018 3:10 pm

Hi guys,

I've set up a new Veeam BnR with central management of veeam agents.

So i have my veeam agents on a 2012 R2 FnP server that backups up a dedicated veeam backup repository server located in the same site.

Now recently when the backup is happening, the FnP server with the agent software (latest version) keeps crashing/BSOD.

I got the latest update of windows server 2012, and veeam BnR and agent software but it still keeps crashing randomly during backups.

Anyone experienced the same thing with veeam agent for windows?

PTide
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Re: Bluescreen when starting Backup

Post by PTide » May 09, 2018 3:25 pm

Hi Khairul,

While awaiting for input from other fellow users, please provide details requested by Dmitry in this thread and contact our support directly so they can investigate the issue. Once you do so please post your support case ID.

Thanks

khai_isman
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Re: Bluescreen when starting Backup

Post by khai_isman » May 22, 2018 3:15 am

Managed to stop the BSOD and backup failures due to connection being closed.

From the crashdumps, getting TCP/IP errors and saying the limits have exceeded.

Did some googling and people were having issues with vmware tools VMCI driver. By default it installs it when you install vmware client.

So what i've done is uninstall the vmware tools and then install it but this time, select custom install and exclude VMCI driver.

Backups have been running successfully for the past 7 days and no crash or BSOD so far.

ilexius
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Re: Bluescreen when starting Backup

Post by ilexius » Jun 27, 2018 5:54 am 1 person likes this post

That was a great hint to tackle my problem. I encounterd BSOD after upgrading to the new version of Backup and Recovery. I deactivated the backup, and everything is just fine. now i only need to find a way to do backups again!

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