Boot Media - Stuck at "Recovery environment is initializing"

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Boot Media - Stuck at "Recovery environment is initializing"

Veeam Logoby theprojectgroup » Mon Mar 30, 2015 2:11 pm

Hi,


I created a bootable stick with the current build 1.0.0.1921.

When I try to boot our hp proliant servers (DL180 G6, LSI 9270 SAS Controller) it seems to to hang at "Recovery environment is initializing" (keeps spinning...).
I tried creating the stick (8gb) without and with some drivers added, no change.
Image

Case number: 00866157
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Re: Boot Media - Stuck at "Recovery environment is initializ

Veeam Logoby Vitaliy S. » Mon Mar 30, 2015 8:50 pm

Does this boot on any other server?
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Re: Boot Media - Stuck at "Recovery environment is initializ

Veeam Logoby Dima P. » Mon Mar 30, 2015 9:50 pm

Florian,
Is there an option to use UEFI boot instead of Legacy Boot in the BIOS settings?
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Re: Boot Media - Stuck at "Recovery environment is initializ

Veeam Logoby theprojectgroup » Mon Mar 30, 2015 10:07 pm

Thx for the quick response.

We have five of these servers, none of them boot with different sticks. These machines have no uefi option.

Will try usb-dvd-drive tomorrow.

Are there any debug/verbose boot-modes available or some hotkey combinations ?
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Re: Boot Media - Stuck at "Recovery environment is initializ

Veeam Logoby Dima P. » Mon Mar 30, 2015 10:20 pm

Florian,
Out of curiosity, what is the existing BIOS version of this server?
Are there any debug/verbose boot-modes available or some hotkey combinations ?

Unfortunately, log files are written on once the recovery appliance is booted
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Re: Boot Media - Stuck at "Recovery environment is initializ

Veeam Logoby theprojectgroup » Mon Mar 30, 2015 10:27 pm

same result with iso boot via remote kvm - the spinner is spinning ;)

Where are the logs written to?

Server Name: ProLiant SE326M1R2 (like dl80 g6 but with iLO v2 instead of iLO 100)
Serial Number / Product ID: GB810------- / BR612A
System ROM: R02 07/02/2013
iLO 2 Firmware Version: 2.27 01/27/2015

Power Controller Firmware 2.9
System ROM Firmware-R02 (Active) 2013.07.02
System ROM Firmware-R02 (Redundant) 2010.12.07
Management Processor Firmware (Active) 2.27
FC HBA Firmware 2.82X4
FC HBA Firmware 2.82X4
FC HBA Option ROM 5.20A6
FC HBA Option ROM 5.20A6
HP Ethernet 1Gb 4-port 331T Adapter #3 1.24.0
HP Ethernet 1Gb 4-port 331T Adapter 1.24.0
HP Ethernet 1Gb 4-port 331T Adapter #2 1.24.0
HP Ethernet 1Gb 4-port 331T Adapter #4 1.24.0
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Re: Boot Media - Stuck at "Recovery environment is initializ

Veeam Logoby Dima P. » Tue Mar 31, 2015 11:52 am

Florian,
Thank you! DEV team said they have hotfix available the support side. Could you open a support case (refer to this thread in the case details) and request the said hotfix?

P.S. Logs are stored are saved in the backup repository once it is reachable (and configured in the restore wizard). Additionally, you can save the log file manually once the recovery environment is booted by going to Tools > Export Logs.
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Re: Boot Media - Stuck at "Recovery environment is initializ

Veeam Logoby theprojectgroup » Tue Mar 31, 2015 11:59 am

case already opened with number: 00866157
i will contact them...
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Re: Boot Media - Stuck at "Recovery environment is initializ

Veeam Logoby Dima P. » Tue Mar 31, 2015 12:12 pm

I am sorry - missed the bottom of the original post with the case ID. To clarify, fix is ready but we need to confirm with QA is does not harm your existing setup (so it may take some time to get it tested)
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Re: Boot Media - Stuck at "Recovery environment is initializ

Veeam Logoby theprojectgroup » Thu Apr 02, 2015 11:33 am

the system gives me now a menu, if i click on bare metal, nothing happens... i only see the cmd window.

If i try to start diskpart to get a list of volumes / drive letters to copy the logs, the system hangs...
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Re: Boot Media - Stuck at "Recovery environment is initializ

Veeam Logoby Dima P. » Thu Apr 02, 2015 11:49 am

I've sent you a PM with some troubleshooting steps.
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Re: Boot Media - Stuck at "Recovery environment is initializ

Veeam Logoby theprojectgroup » Thu May 26, 2016 8:26 am

Still the same error with current iso (mounted via iLO)
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Re: Boot Media - Stuck at "Recovery environment is initializ

Veeam Logoby Dima P. » Thu May 26, 2016 11:42 am

Florian,

What Boot mode are you using? Check if it’s possible to switch from Legacy to UEFI boot mode in BIOS.
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Re: Boot Media - Stuck at "Recovery environment is initializ

Veeam Logoby theprojectgroup » Thu May 26, 2016 6:11 pm

As posted last year ;) still on bios, no uefi available
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Re: Boot Media - Stuck at "Recovery environment is initializ

Veeam Logoby theprojectgroup » Thu Sep 01, 2016 2:01 pm

Problem still exists with current version (booted from stick)
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