Boot Media - Stuck at "Recovery environment is initializing"

[theprojectgroup]

Hi,


I created a bootable stick with the current build 1.0.0.1921.

When I try to boot our hp proliant servers (DL180 G6, LSI 9270 SAS Controller) it seems to to hang at "Recovery environment is initializing" (keeps spinning...).
I tried creating the stick (8gb) without and with some drivers added, no change.


Case number: 00866157

[Vitaliy S.]

Does this boot on any other server?

[Dima P.]

Florian,
Is there an option to use UEFI boot instead of Legacy Boot in the BIOS settings?

[theprojectgroup]

Thx for the quick response.

We have five of these servers, none of them boot with different sticks. These machines have no uefi option.

Will try usb-dvd-drive tomorrow.

Are there any debug/verbose boot-modes available or some hotkey combinations ?

[Dima P.]

Florian,
Out of curiosity, what is the existing BIOS version of this server?

Are there any debug/verbose boot-modes available or some hotkey combinations ?

Unfortunately, log files are written on once the recovery appliance is booted

[theprojectgroup]

same result with iso boot via remote kvm - the spinner is spinning

Where are the logs written to?

Server Name: ProLiant SE326M1R2 (like dl80 g6 but with iLO v2 instead of iLO 100)
Serial Number / Product ID: GB810------- / BR612A
System ROM: R02 07/02/2013
iLO 2 Firmware Version: 2.27 01/27/2015

Power Controller Firmware 2.9
System ROM Firmware-R02 (Active) 2013.07.02
System ROM Firmware-R02 (Redundant) 2010.12.07
Management Processor Firmware (Active) 2.27
FC HBA Firmware 2.82X4
FC HBA Firmware 2.82X4
FC HBA Option ROM 5.20A6
FC HBA Option ROM 5.20A6
HP Ethernet 1Gb 4-port 331T Adapter #3 1.24.0
HP Ethernet 1Gb 4-port 331T Adapter 1.24.0
HP Ethernet 1Gb 4-port 331T Adapter #2 1.24.0
HP Ethernet 1Gb 4-port 331T Adapter #4 1.24.0

[Dima P.]

Florian,
Thank you! DEV team said they have hotfix available the support side. Could you open a support case (refer to this thread in the case details) and request the said hotfix?

P.S. Logs are stored are saved in the backup repository once it is reachable (and configured in the restore wizard). Additionally, you can save the log file manually once the recovery environment is booted by going to Tools > Export Logs.

[theprojectgroup]

case already opened with number: 00866157
i will contact them...

[Dima P.]

I am sorry - missed the bottom of the original post with the case ID. To clarify, fix is ready but we need to confirm with QA is does not harm your existing setup (so it may take some time to get it tested)

[theprojectgroup]

the system gives me now a menu, if i click on bare metal, nothing happens... i only see the cmd window.

If i try to start diskpart to get a list of volumes / drive letters to copy the logs, the system hangs...

[Dima P.]

I've sent you a PM with some troubleshooting steps.

[theprojectgroup]

Still the same error with current iso (mounted via iLO)

[Dima P.]

Florian,

What Boot mode are you using? Check if it’s possible to switch from Legacy to UEFI boot mode in BIOS.

[theprojectgroup]

As posted last year still on bios, no uefi available

[theprojectgroup]

Problem still exists with current version (booted from stick)

[Dima P.]

Hi Florian,

I see that previous case was closed due no response from your side, so if the issue still persists, kindly, open a new support case. Thanks.

[theprojectgroup]

Done

Thx

[theprojectgroup]

WORKAROUND:
- disable all Fibre Channel HBAs in BIOS so no LUNs are present when booting from stick
- restore works fine now... so make sure you don't store your backups on a FC LUN

[Dima P.]

Thanks for the heads up. Can you share an ID for the latest case? I'd like to review you issue and discuss it with the dev team.