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Can't access NAS with Veeam, windows works
Hello,
I got a strang behaviour:
I have been using Veeam to backup my notebook on a Syn215 NAS for a long time and it worked fine.
Now I had to reinstall my Windows 10 on my notebook. I can access the Syn Nas backup share with Windows and see all files. I can read and write pn it.
I tried to set up a new backup job with veeam for the notebook. I choose "Share folder" as destination. I specified the share, but when I want to go to next item, veeam reports the Error "Username or password is wrong: Failed to create or open file"
I tried to specify username and password for the share, which I had defined on th NAS, but same error.
Any idea whats wrong?
kind regards, Elmar
I got a strang behaviour:
I have been using Veeam to backup my notebook on a Syn215 NAS for a long time and it worked fine.
Now I had to reinstall my Windows 10 on my notebook. I can access the Syn Nas backup share with Windows and see all files. I can read and write pn it.
I tried to set up a new backup job with veeam for the notebook. I choose "Share folder" as destination. I specified the share, but when I want to go to next item, veeam reports the Error "Username or password is wrong: Failed to create or open file"
I tried to specify username and password for the share, which I had defined on th NAS, but same error.
Any idea whats wrong?
kind regards, Elmar
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- Full Name: Dmitry Popov
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Re: Can't access SYn NAS with Veeam, windows works
Hello Elmar.
To make sure we are on the same page please confirm that with this credentials you can open NAS folder within the regular windows browser (or create a mapped folder with this account) on the same machine where agent is installed? Thanks!
To make sure we are on the same page please confirm that with this credentials you can open NAS folder within the regular windows browser (or create a mapped folder with this account) on the same machine where agent is installed? Thanks!
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Re: Can't access NAS with Veeam, windows works
Hello Dima,
thanks for the response!
I can get the share folder with the net use command:
net use z: \\192.168.178.35\Backup /user:elmar <password>
this works.
When I try to configure the share folder in Veeam with this user, it fails.
Kind Regards, Elmar
thanks for the response!
I can get the share folder with the net use command:
net use z: \\192.168.178.35\Backup /user:elmar <password>
this works.
When I try to configure the share folder in Veeam with this user, it fails.
Kind Regards, Elmar
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- Product Manager
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Re: Can't access NAS with Veeam, windows works
Elmar,
Please open a case via Control Panel > Support > Technical Support as we need to check the debug logs (it's absolutely free). Thanks!
Please open a case via Control Panel > Support > Technical Support as we need to check the debug logs (it's absolutely free). Thanks!
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Re: Can't access NAS with Veeam, windows works
Your support case number is 03271942
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Re: Can't access NAS with Veeam, windows works
Thanks to the Supprt:
The solution is to use "hostname\username" to specify the user on the NAS device. Windows seems to use a different way of accessing the device and does not need the hostname.
Kind regards and thanks alot...
Elmar
The solution is to use "hostname\username" to specify the user on the NAS device. Windows seems to use a different way of accessing the device and does not need the hostname.
Kind regards and thanks alot...
Elmar
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