can't create a support case

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

can't create a support case

Veeam Logoby t2s » Sun Mar 22, 2015 10:09 pm

Hello,

got some issues that started a couple of days ago where backups are failing and trying to create a support case but keeps showing email address is not registered with veeam, i click on register and it fails.
Any other way to create a case?

Thanks
t2s
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Re: can't create a support case

Veeam Logoby Vitaliy S. » Mon Mar 23, 2015 8:52 am

As an alternative can open a support case via cp.veeam.com. Thanks!
Vitaliy S.
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Re: can't create a support case

Veeam Logoby Dima P. » Mon Mar 23, 2015 4:32 pm

Bob,
Thanks for letting us know – web team is working on this issue and it will be fixed as soon as possible.
Dima P.
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Re: can't create a support case

Veeam Logoby Dima P. » Tue Mar 24, 2015 12:10 pm

Hello Bob,
Support case functionality is fixed, so feel free to test it and open a support case if needed. Thank you!
Dima P.
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Re: can't create a support case

Veeam Logoby t2s » Thu Mar 26, 2015 4:25 am

Vitaliy S. wrote:As an alternative can open a support case via cp.veeam.com. Thanks!

Vitaliy, thanks, thats the second place i checked but veeam endpoint is not a option for support there.

d.popov wrote:Hello Bob,
Support case functionality is fixed, so feel free to test it and open a support case if needed. Thank you!

thanks, it has changed, notifies that verification email has been sent.
t2s
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Re: can't create a support case

Veeam Logoby Vitaliy S. » Thu Mar 26, 2015 9:53 am

In order to open it, I guess for now you can use Veeam B&R product category and leave a corresponding note in the body of the email for our support engineer.
Vitaliy S.
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