Can't report a problem to support

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Can't report a problem to support

Veeam Logoby TomTiddler » Sun Sep 18, 2016 7:26 pm

When I provide my email address to support (I'm doing this from the Veeam Control Panel on a WHS 2001 machine), it says its not registered, so I press the "register" option. Sure enough, I get a confirmation email, saying that "your email address has been verified successfully. Now you can use this email address to support issues."

All well and good, but when I try to do so, it still says "not registered". Sigh.

Can anyone help?
TomTiddler
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Full Name: Ian Telford

Re: Can't report a problem to support

Veeam Logoby TomTiddler » Sun Sep 18, 2016 8:13 pm

This is still a problem, but on the bright side, I managed to solve the actual problem I was trying to report :-)

For the record this was "SQL server handling the database is not available ....". I could afford to lose the old backups, so I just stopped the service, set the "Recreatedatabase" registry key, and let it do its stuff. Eeverything's working again.
TomTiddler
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Re: Can't report a problem to support

Veeam Logoby Vitaliy S. » Sun Sep 18, 2016 8:15 pm

Hi Ian,

Can you please send me our email address (used in registration) via a PM message, so I could check your request state?

Thanks!
Vitaliy S.
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