Can't restore a volume to a different server

[FireBIade]

I have hourly backups running on a production server 24/7 (PRODA). I have an identical server (PRODB) that I want to restore a volume to for testing and getting some timings. The NAS that I backup to is working fine and has the relevant access rights. Restoring individual files works to the spare server, but with millions of files will be too slow to use in an emergency situation, so volume restore is the only feasible option.

I import the backup to the identical server, and try and restore a 5TB volume from it, it gets past the "Updating disk partition structure", then I get this error

24/02/2022 11:39:33 Error Restore failed: Access is denied.
Failed to open storage for read access. Storage: [Backup to NASxxxx - PRODA.xxxx.co.ukD2022-02-24T110025_6721.vib].
Agent failed to process method {Stg.OpenRead}.

05299553

It suggests access rights but I can restore individual files/folders fine. Any ideas what this could be?

[HannesK]

Hello,

I import the backup to the identical server

could you explain a bit more what this import step is? for restore, clicking the "restore" button is good enough. import is not needed.

Best regards,
Hannes

PS: logfiles are missing and support can only help if you upload logs https://www.veeam.com/kb1832

[FireBIade]

Hi Hannes,

The import part is related to having the software installed on both servers, only server A knows about the backup it has created to the NAS, on server B I import the backup and tried the restore.

I will get the logs over shortly.

TIA.

[HannesK]

Hello,

only server A knows about the backup it has created to the NAS, on server B I import the backup

that sounds strange to me... VMs don't even know that they are backed up... are you using Veeam Backup & Replication VM-based backup from VMware / Hyper-V, or are you using standalone Windows agents?

I'm talking about this disk restore: https://helpcenter.veeam.com/docs/backu ... ml?ver=110

Best regards,
Hannes

[FireBIade]

Hi Hannes,

Both PRODA and PRODB are physical servers not VMs or running any hypervisor, and like I say they both have the full software installed not just agents. The backup job is managed from the GUI on the server itself, so in effect they are completely stand alone. The scenario is if PRODA dies I need to be able to restore it's data to another server, in this case PRODB, which is an identical server.

Regards.

[HannesK]

hmm okay... I moved your question to the Veeam Agent for Windows forum. No further ideas from my side and I recommend to continue working with support.