Can't restore files

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Can't restore files

Veeam Logoby KOTOXJle6 » Thu Jun 02, 2016 12:15 pm

Hello!
Im using veeam endpoint backup on 2 machines. Saving entire computer copies to shared folder. Everything worked well, but today i wanted to restore some files and got error:
Backup sync failed
Failed to load backup meta from file
"\\path\image.vbm"
Failed to load content from file
"\\path\image.vbm"
Access denied for the path
"\\path\image.vbm"

On second PC everythink ok, i can restore files without any error. Both backups was made from pc accounts (without credentials). All rights are fine, i didnt changed anything, every day a new one backup creating successfuly. Month ago i restored pc from backup.

support case ID: 01816287
KOTOXJle6
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Re: Can't restore files

Veeam Logoby Dima P. » Thu Jun 02, 2016 1:03 pm

Hi Dmitriy,

To make sure that this is not a permissions issue, try starting the file level recovery for the same backup but on another machine. If it’s working, probably you need to double check that computer in the question has correct permissions set.
Dima P.
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Full Name: Dmitry Popov

Re: Can't restore files

Veeam Logoby KOTOXJle6 » Thu Jun 02, 2016 1:16 pm

It's not working. Same error.
upd
I returned backup path for second pc to the original value and now there is same error as on first pc.
KOTOXJle6
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Re: Can't restore files

Veeam Logoby Dima P. » Thu Jun 02, 2016 1:31 pm

Thanks. I'll pass you case to QA guys for a review.
Dima P.
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Posts: 6249
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Joined: Mon Feb 04, 2013 2:07 pm
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Full Name: Dmitry Popov


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