Can't retrieve support id for Endpoint for Labtech

[axiomcrs]

I am trying to submit a case thru the online portal and it requires a support id, but that functionality does not exist when I open the gui, nor does it spell it out in the kb.

[Vitaliy S.]

Hello,

You should have a support ID (aka contract ID) in the license file when you open a lic file. Do you see your license key in the My Account -> Licensing Portal web page at veeam.com?

P.S. BTW, first line support should be done by a LabTech technical engineer. Thank you!

[axiomcrs]

Yes, I know LT is the first line of support. I am not getting anywhere with the issues I have raised with them. They can't seem to answer my questions.

This is what I see when I go to Production licenses:

Code: Select all

EditionVer.TermsExp. DateLicenseLic. AdministratorAction
Veeam Endpoint Backup for LabTech
Standard
1.x
Hosting Rental (No Commit)03 Jul 201610 Servers
40 Desktops
name
name@company.com
Request a renewal
Download
Send via email
Merge
Veeam Backup & Replication for Hyper-V
Enterprise Plus
9.x
8.xHosting Rental (No Commit)03 Jul 201610 VMs
name
name@company.com
Request a renewal
Download
Send via email
Merge

[Vitaliy S.]

I have shared your support ID via private message, please check it out.

[axiomcrs]

Should the kb have contained this particular type of access to the support id, i.e. Endpoint for Labtech.