Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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axiomcrs
Service Provider
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Can't retrieve support id for Endpoint for Labtech

Post by axiomcrs »

I am trying to submit a case thru the online portal and it requires a support id, but that functionality does not exist when I open the gui, nor does it spell it out in the kb.
Vitaliy S.
VP, Product Management
Posts: 27055
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Full Name: Vitaliy Safarov
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Re: Can't retrieve support id for Endpoint for Labtech

Post by Vitaliy S. »

Hello,

You should have a support ID (aka contract ID) in the license file when you open a lic file. Do you see your license key in the My Account -> Licensing Portal web page at veeam.com?

P.S. BTW, first line support should be done by a LabTech technical engineer. Thank you!
axiomcrs
Service Provider
Posts: 30
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Joined: May 23, 2016 7:51 pm
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Re: Can't retrieve support id for Endpoint for Labtech

Post by axiomcrs »

Yes, I know LT is the first line of support. I am not getting anywhere with the issues I have raised with them. They can't seem to answer my questions.

This is what I see when I go to Production licenses:

Code: Select all

EditionVer.TermsExp. DateLicenseLic. AdministratorAction
Veeam Endpoint Backup for LabTech
Standard
1.x
Hosting Rental (No Commit)03 Jul 201610 Servers
40 Desktops
name
name@company.com
Request a renewal
Download
Send via email
Merge
Veeam Backup & Replication for Hyper-V
Enterprise Plus
9.x
8.xHosting Rental (No Commit)03 Jul 201610 VMs
name
name@company.com
Request a renewal
Download
Send via email
Merge
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Can't retrieve support id for Endpoint for Labtech

Post by Vitaliy S. »

I have shared your support ID via private message, please check it out.
axiomcrs
Service Provider
Posts: 30
Liked: never
Joined: May 23, 2016 7:51 pm
Contact:

Re: Can't retrieve support id for Endpoint for Labtech

Post by axiomcrs »

Should the kb have contained this particular type of access to the support id, i.e. Endpoint for Labtech.
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