Can't retrieve support id for Endpoint for Labtech

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Can't retrieve support id for Endpoint for Labtech

Veeam Logoby axiomcrs » Fri Jun 03, 2016 2:13 pm

I am trying to submit a case thru the online portal and it requires a support id, but that functionality does not exist when I open the gui, nor does it spell it out in the kb.
axiomcrs
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Re: Can't retrieve support id for Endpoint for Labtech

Veeam Logoby Vitaliy S. » Fri Jun 03, 2016 2:26 pm

Hello,

You should have a support ID (aka contract ID) in the license file when you open a lic file. Do you see your license key in the My Account -> Licensing Portal web page at veeam.com?

P.S. BTW, first line support should be done by a LabTech technical engineer. Thank you!
Vitaliy S.
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Re: Can't retrieve support id for Endpoint for Labtech

Veeam Logoby axiomcrs » Fri Jun 03, 2016 3:00 pm

Yes, I know LT is the first line of support. I am not getting anywhere with the issues I have raised with them. They can't seem to answer my questions.

This is what I see when I go to Production licenses:

Code: Select all
EditionVer.TermsExp. DateLicenseLic. AdministratorAction
Veeam Endpoint Backup for LabTech
Standard
1.x
Hosting Rental (No Commit)03 Jul 201610 Servers
40 Desktops
name
name@company.com
Request a renewal
Download
Send via email
Merge
Veeam Backup & Replication for Hyper-V
Enterprise Plus
9.x
8.xHosting Rental (No Commit)03 Jul 201610 VMs
name
name@company.com
Request a renewal
Download
Send via email
Merge
axiomcrs
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Re: Can't retrieve support id for Endpoint for Labtech

Veeam Logoby Vitaliy S. » Fri Jun 03, 2016 3:28 pm

I have shared your support ID via private message, please check it out.
Vitaliy S.
Veeam Software
 
Posts: 19558
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Full Name: Vitaliy Safarov

Re: Can't retrieve support id for Endpoint for Labtech

Veeam Logoby axiomcrs » Fri Jun 03, 2016 7:54 pm

Should the kb have contained this particular type of access to the support id, i.e. Endpoint for Labtech.
axiomcrs
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