Can't start instalation VEB

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Can't start instalation VEB

Veeam Logoby lkozlowski » Thu Aug 04, 2016 10:51 am

Hi, I can't start instalation VEB 1.5.0.306. I run .exe file, proces in task manager show for a while then disappears. What should I do ?
lkozlowski
Influencer
 
Posts: 11
Liked: 1 time
Joined: Thu May 05, 2016 10:54 am
Full Name: Łukasz Kozłowski

Re: Can't start instalation VEB

Veeam Logoby Vitaliy S. » Thu Aug 04, 2016 11:07 am

What is the OS you're installing VEB to? Did you select to run as administrator option in the command menu?
Vitaliy S.
Veeam Software
 
Posts: 19539
Liked: 1097 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Can't start instalation VEB

Veeam Logoby lkozlowski » Thu Aug 04, 2016 11:22 am

Windows 7 64 bit, I run as administrator, run with compatibility mode with windows 7
lkozlowski
Influencer
 
Posts: 11
Liked: 1 time
Joined: Thu May 05, 2016 10:54 am
Full Name: Łukasz Kozłowski

Re: Can't start instalation VEB

Veeam Logoby Vitaliy S. » Thu Aug 04, 2016 11:35 am

Do you have any antivirus software deployed on this machine too? Have you tried using another account to start the install?
Vitaliy S.
Veeam Software
 
Posts: 19539
Liked: 1097 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Can't start instalation VEB

Veeam Logoby lkozlowski » Thu Aug 04, 2016 12:01 pm

I don't have antivirus. I used another account with admin rights. I reinstall framewrok 4.5 I reinstall all drivers and still nothink.
lkozlowski
Influencer
 
Posts: 11
Liked: 1 time
Joined: Thu May 05, 2016 10:54 am
Full Name: Łukasz Kozłowski

Re: Can't start instalation VEB

Veeam Logoby Dima P. » Thu Aug 04, 2016 12:59 pm

Reboot the computer, make sure that you start under the admin account, temporary disable the firewall (for instance, you might have a built in windows defender enabled). Also check your UAC – it might be misbehaving.
Dima P.
Veeam Software
 
Posts: 6231
Liked: 439 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Can't start instalation VEB

Veeam Logoby lkozlowski » Fri Aug 05, 2016 6:19 am

I reboot computer, I log in to account with admin rights. I disabled the firewall, windows defender and UAC, I clear registry. Still nothink. Process in tasks manager show for a while then disappears and I don't know why this is happen. I do even chkdsk. I can run every files .exe and install something else but not with VEB. I unistall framework 4.5.2 then run VEB. He download framework, install it and thats all. Instalation VEB doesn't started.
lkozlowski
Influencer
 
Posts: 11
Liked: 1 time
Joined: Thu May 05, 2016 10:54 am
Full Name: Łukasz Kozłowski

Re: Can't start instalation VEB

Veeam Logoby lkozlowski » Fri Aug 05, 2016 11:19 am

If I will try to run more than 1 instance VEB i will get communicate " Only one instance of Veeam Endpoint Backup Setup is allowed" and all processes won't disappears until I click "OK" button. When communicate is displaying I have two proceses from VEB.
First:
Name: VeeamEndponitBackup_1.5.0.306.exe *32, Memory in used: 2920 K, Description: Veeam Endponit Backup Setup

Second:
Name: Setup.exe *32, Memory in used: 1596 K, Description: Veeam Endponit Backup Setup Bootstrap.
lkozlowski
Influencer
 
Posts: 11
Liked: 1 time
Joined: Thu May 05, 2016 10:54 am
Full Name: Łukasz Kozłowski

Re: Can't start instalation VEB

Veeam Logoby Dima P. » Fri Aug 05, 2016 11:38 am

Hi Łukasz,

We might need to check the setup logs to investigate this issue. Can I ask support team to reach you via your forum's contact email address?
Dima P.
Veeam Software
 
Posts: 6231
Liked: 439 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Can't start instalation VEB

Veeam Logoby lkozlowski » Fri Aug 05, 2016 12:33 pm

ofcourse
lkozlowski
Influencer
 
Posts: 11
Liked: 1 time
Joined: Thu May 05, 2016 10:54 am
Full Name: Łukasz Kozłowski

Re: Can't start instalation VEB

Veeam Logoby Dima P. » Fri Aug 05, 2016 1:05 pm

Thanks. Support guys will follow up shortly.
Dima P.
Veeam Software
 
Posts: 6231
Liked: 439 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov


Return to Veeam Agent for Windows



Who is online

Users browsing this forum: No registered users and 14 guests