Canceling Message

[cindypellas]

Hi Guys

Sorry if this has been posted previously

I needed to cancel my backup when it was at 99% and now I have a message that says "Backup is in progress......canceling" Yet it just hangs there. I've left this message for hours to test to see if it would actually cancel and alas it hasn't. The Cancel button is greyed out.

Any assistance is muchly appreciated!

Cheers
Cindy

[Dima P.]

Hello and welcome to the community Cindy.

Debug log investigation is required. Can you please open support case via Control Panel > Support > Technical support (it’s free) and share the case id in this forum thread? Thank you in advance.

[cindypellas]

Hi Dima

Thanks for the warm welcome

I've already submitted a case id via the Control Panel > Support > Technical support and have not heard anything yet. Unless you are responding to what I submitted?

[Mike Resseler]

Cindy,

Can you let us know what the support case ID is? Our solution comes with free support but not with an SLA so depending on the workload of the engineers it can take a little bit longer. But we will get back to you for sure

thanks
Mike

[cindypellas]

Hi Mike

I've not received a support case ID? You and Dima above are the only one's I've heard back with regards to my issue.....

Thanks for the support in advance

[Dima P.]

Hello Cindy,

Please PM you contact email address, I'll ask support folks to check.

[cindypellas]

Awesome, thanks Dima: [removed]

[Dima P.]

Thanks. Shared your email with support folks and removed it from your post.