Canceling Message

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Canceling Message

Veeam Logoby cindypellas » Tue Apr 18, 2017 2:06 pm

Hi Guys

Sorry if this has been posted previously :wink:

I needed to cancel my backup when it was at 99% and now I have a message that says "Backup is in progress......canceling" Yet it just hangs there. I've left this message for hours to test to see if it would actually cancel and alas it hasn't. The Cancel button is greyed out.

Any assistance is muchly appreciated!

Cheers
Cindy
cindypellas
Novice
 
Posts: 4
Liked: never
Joined: Tue Apr 18, 2017 1:50 pm
Full Name: Cindy Pellas

Re: Canceling Message

Veeam Logoby Dima P. » Tue Apr 18, 2017 2:37 pm

Hello and welcome to the community Cindy.

Debug log investigation is required. Can you please open support case via Control Panel > Support > Technical support (it’s free) and share the case id in this forum thread? Thank you in advance.
Dima P.
Veeam Software
 
Posts: 5953
Liked: 421 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Canceling Message

Veeam Logoby cindypellas » Wed Apr 26, 2017 5:15 am

Hi Dima

Thanks for the warm welcome :-)

I've already submitted a case id via the Control Panel > Support > Technical support and have not heard anything yet. Unless you are responding to what I submitted?
cindypellas
Novice
 
Posts: 4
Liked: never
Joined: Tue Apr 18, 2017 1:50 pm
Full Name: Cindy Pellas

Re: Canceling Message

Veeam Logoby Mike Resseler » Wed Apr 26, 2017 5:56 am

Cindy,

Can you let us know what the support case ID is? Our solution comes with free support but not with an SLA so depending on the workload of the engineers it can take a little bit longer. But we will get back to you for sure

thanks
Mike
Mike Resseler
Veeam Software
 
Posts: 2997
Liked: 354 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler

Re: Canceling Message

Veeam Logoby cindypellas » Sun Apr 30, 2017 11:34 am

Hi Mike

I've not received a support case ID? You and Dima above are the only one's I've heard back with regards to my issue.....

Thanks for the support in advance ;-)
cindypellas
Novice
 
Posts: 4
Liked: never
Joined: Tue Apr 18, 2017 1:50 pm
Full Name: Cindy Pellas

Re: Canceling Message

Veeam Logoby Dima P. » Mon May 01, 2017 12:01 pm

Hello Cindy,

Please PM you contact email address, I'll ask support folks to check.
Dima P.
Veeam Software
 
Posts: 5953
Liked: 421 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov

Re: Canceling Message

Veeam Logoby cindypellas » Sun May 07, 2017 11:37 pm

Awesome, thanks Dima: [removed]
cindypellas
Novice
 
Posts: 4
Liked: never
Joined: Tue Apr 18, 2017 1:50 pm
Full Name: Cindy Pellas

Re: Canceling Message

Veeam Logoby Dima P. » Tue May 09, 2017 10:03 am

Thanks. Shared your email with support folks and removed it from your post.
Dima P.
Veeam Software
 
Posts: 5953
Liked: 421 times
Joined: Mon Feb 04, 2013 2:07 pm
Location: SPb
Full Name: Dmitry Popov


Return to Veeam Agent for Windows



Who is online

Users browsing this forum: Bing [Bot] and 12 guests