cannot access Veeam tray after veeam reinstallation

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cannot access Veeam tray after veeam reinstallation

Veeam Logoby Iceman74 » Tue Jun 09, 2015 8:24 am

Hi,

I have delete Veeam on my computer, and now i'm trying to reinstall it.

The installation procedure works perfectly, but i cannot access to the veeam management consol, the service is running but i have no tray on my taskbar ... i have reboot the computer, reinstall some time veeam but same issue ! so i cannot set a job ... :(

can you help me ? :!:
Iceman74
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Re: cannot access Veeam tray after veeam reinstallation

Veeam Logoby Vitaliy S. » Tue Jun 09, 2015 9:00 am

Hello,

Do you see this behavior even if you log in with another account as well?

Thank you!
Vitaliy S.
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Re: cannot access Veeam tray after veeam reinstallation

Veeam Logoby Iceman74 » Tue Jun 09, 2015 11:50 am

Hi Safarov,

You are right, i can see Veeam tray when i'm log with another account. Do you know hoy to fix the issue ?

Thanks
Iceman74
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Re: cannot access Veeam tray after veeam reinstallation

Veeam Logoby Dima P. » Tue Jun 09, 2015 12:22 pm

Hi Baptiste,

Try to open a Veeam.EndPoint.Tray.exe from C:\ProgramData\Microsoft\Windows\Start Menu\Programs with elevated privileges (Run as administrator) and let us know If that works? Thanks
Dima P.
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Re: cannot access Veeam tray after veeam reinstallation

Veeam Logoby Iceman74 » Tue Jun 09, 2015 2:51 pm

Hello,

It don't works :( , i have check the processes and the process Veeam.Endpoint.Service is running.

Thank you
Iceman74
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Re: cannot access Veeam tray after veeam reinstallation

Veeam Logoby Dima P. » Tue Jun 09, 2015 2:57 pm

Kindly, check the tray icon is not hidden.

P.S. Any error or warning while starting the application as admin?
Dima P.
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Re: cannot access Veeam tray after veeam reinstallation

Veeam Logoby Iceman74 » Thu Jun 11, 2015 6:21 am

Hello,

No error during the installation ! I precise that i have installed Veeam before and uninstall it one time.

I have check the Notification Area Icons and the Veeam try is not present :(
Iceman74
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Re: cannot access Veeam tray after veeam reinstallation

Veeam Logoby Dima P. » Thu Jun 11, 2015 12:29 pm

Hello,

Since the Control Panel can be opened while logged in with other user account may I ask you to open a support case via Control Panel > Support > Technical Support and post here the case ID. Thanks
Dima P.
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Re: cannot access Veeam tray after veeam reinstallation

Veeam Logoby Iceman74 » Mon Jun 15, 2015 6:44 am

Hello,

I have find a solution by uninstall and reinstall Veeam on another account, and now the tray in my personal account is present. For information, when the tray was not available the backup was success processed.

Thank you !
Iceman74
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Re: cannot access Veeam tray after veeam reinstallation

Veeam Logoby Dima P. » Mon Jun 15, 2015 3:18 pm

Hello Baptiste,
I am glad you nailed it and thanks for sharing the found solution with the community!
Dima P.
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