Cannot create snapshot

[timmi2704]

Hi forum,
I just installed VEB on a computer in order to backup the system volume and one of the "data" volumes.
Unfortunately, backup jobs fail due to the fact that a snapshot cannot be created.
I think the cause is a large disk (>100TB) connected to that computer.
I thought by not selecting it for backup, a snapshot for this volume is not neccesseary. However it seems that Veeam/Windows tries to create one.
Did I miss something? Does someone know a possibility how to really exclude something from snapshot processing?
Thanks

[PTide]

Hi,

Is your VSS service running?

Thank you.

[Vitaliy S.]

Hello,

One of the possible reasons for this error message is lack of free space for VSS snapshot.

Please take a look at these links:
http://technet.microsoft.com/en-us/libr ... S.10).aspx
http://www.veeam.com/kb1794

Let me know if that helps!

[Dima P.]

Timo,
In addition, please open a free support case via Control Panel > Support > Technical Support and post here the case ID?

I think the cause is a large disk (>100TB) connected to that computer.

Does the job fail immediately or it hangs for some time?

Did I miss something? Does someone know a possibility how to really exclude something from snapshot processing?

You can go to file level backup mode, check the volume and uncheck some subfolders (or use include/exclude masks if needed)

[timmi2704]

Thank you all for your replies. They are much appreciated

@PTide: Yes, I can confirm that VSS is running.
@Vitaly: That was my first idea as well. However, enough space is available.

@Dima: Is there a possibility of opening a support case without internet connection of the Computer?
The job fails after processing the snapshot request for a minute. As soon as I set the 100TB disk to offline, snapshotting is no problem anymore.
Will file level backup also provide bare metal recovery?

[Vitaliy S.]

Is there a possibility of opening a support case without internet connection of the Computer?

No, but you can open a support case from another computer and collect logs from the one experiencing the issue.

Will file level backup also provide bare metal recovery?

Yes, assuming you have selected all system partitions/volumes required for the restore.