Cannot create snapshot

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Cannot create snapshot

Veeam Logoby timmi2704 » Thu Jul 16, 2015 11:26 am

Hi forum,
I just installed VEB on a computer in order to backup the system volume and one of the "data" volumes.
Unfortunately, backup jobs fail due to the fact that a snapshot cannot be created.
I think the cause is a large disk (>100TB) connected to that computer.
I thought by not selecting it for backup, a snapshot for this volume is not neccesseary. However it seems that Veeam/Windows tries to create one.
Did I miss something? Does someone know a possibility how to really exclude something from snapshot processing?
Thanks :D
timmi2704
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Re: Cannot create snapshot

Veeam Logoby PTide » Thu Jul 16, 2015 11:48 am

Hi,

Is your VSS service running?

Thank you.
PTide
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Re: Cannot create snapshot

Veeam Logoby Vitaliy S. » Thu Jul 16, 2015 12:15 pm

Hello,

One of the possible reasons for this error message is lack of free space for VSS snapshot.

Please take a look at these links:
http://technet.microsoft.com/en-us/library/cc788026(WS.10).aspx
http://www.veeam.com/kb1794

Let me know if that helps!
Vitaliy S.
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Re: Cannot create snapshot

Veeam Logoby Dima P. » Thu Jul 16, 2015 3:12 pm

Timo,
In addition, please open a free support case via Control Panel > Support > Technical Support and post here the case ID?
I think the cause is a large disk (>100TB) connected to that computer.

Does the job fail immediately or it hangs for some time?
Did I miss something? Does someone know a possibility how to really exclude something from snapshot processing?

You can go to file level backup mode, check the volume and uncheck some subfolders (or use include/exclude masks if needed)
Dima P.
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Re: Cannot create snapshot

Veeam Logoby timmi2704 » Thu Jul 16, 2015 6:35 pm

Thank you all for your replies. They are much appreciated :)

@PTide: Yes, I can confirm that VSS is running.
@Vitaly: That was my first idea as well. However, enough space is available.

@Dima: Is there a possibility of opening a support case without internet connection of the Computer?
The job fails after processing the snapshot request for a minute. As soon as I set the 100TB disk to offline, snapshotting is no problem anymore.
Will file level backup also provide bare metal recovery?
timmi2704
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Re: Cannot create snapshot

Veeam Logoby Vitaliy S. » Fri Jul 17, 2015 9:48 am

timmi2704 wrote:Is there a possibility of opening a support case without internet connection of the Computer?

No, but you can open a support case from another computer and collect logs from the one experiencing the issue.
timmi2704 wrote:Will file level backup also provide bare metal recovery?

Yes, assuming you have selected all system partitions/volumes required for the restore.
Vitaliy S.
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