Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
Post Reply
markus.m
Novice
Posts: 4
Liked: never
Joined: Jul 26, 2017 7:19 pm
Contact:

Cannot find shadow copy of volume System-reserviert

Post by markus.m »

I keep getting this error message even after having completely recreated my backup drive. I cant back up anymore

Code: Select all

09.08.2017 23:15:52 :: Calculating digests Error: Cannot find shadow copy of volume System-reserviert (E:) 
09.08.2017 23:15:57 :: Error: Cannot find shadow copy of volume System-reserviert (E:) 
I dont know what to do.
Dima P.
Product Manager
Posts: 14726
Liked: 1706 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Cannot find shadow copy of volume System-reserviert

Post by Dima P. »

Hello and welcome to the community markus.m,

Please clarify what backup solution you are referring to? Veeam Agent for Windows or Veeam Backup&Replication? Any chance you have a support case ID? Thanks in advance.
markus.m
Novice
Posts: 4
Liked: never
Joined: Jul 26, 2017 7:19 pm
Contact:

Re: Cannot find shadow copy of volume System-reserviert

Post by markus.m »

The Version i am using is: Veeam for Microsoft Windows 2.0.0.700 - Free Edition

I have no support case yet. How do I get one?
widmerkarl
Expert
Posts: 122
Liked: 29 times
Joined: Jan 06, 2015 10:03 am
Full Name: Karl Widmer
Location: Switzerland
Contact:

Re: Cannot find shadow copy of volume System-reserviert

Post by widmerkarl »

Hi Markus

With Veeam Agent FREE Edition you have the possibility to have email support with Veeam, when you click on "Support" in your agent.

Please have a look at the Veeam Knowledgebase:
https://www.veeam.com/kb2275

Solution

Reset the database information so that it recognizes the new disk ID from Windows.

To do so without clearing up the database, set the backup job to run a file level backup, adding files that are on an active volume. Run the backup job immediately afterwards. If the job runs successfully, this should mean that the disk ID information has been re-added to the database. It should be safe to change the backup configuration to a volume level backup.

Feel free to keep us updated!
Karl Widmer
IT System Engineer

vExpert 2017-2024
VMware VCP-DCV 2023 / VCA6-DCV / VCA5-DCV / VCA5-Cloud / VMUG Leader
Former Veeam Vanguard / VMCE v9 / VMTSP v9 / VMSP v9
Personal blog: https://www.driftar.ch
Twitter: @widmerkarl
veremin
Product Manager
Posts: 20413
Liked: 2302 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Cannot find shadow copy of volume System-reserviert

Post by veremin »

Veeam for Microsoft Windows 2.0.0.700 - Free Edition
The support for this product version is no longer provided. Any particular reasons to leverage such an obsolete product build?
mma
Service Provider
Posts: 111
Liked: 21 times
Joined: Dec 22, 2011 9:12 am
Full Name: Marcel
Location: Lucerne, Switzerland
Contact:

Re: Cannot find shadow copy of volume System-reserviert

Post by mma »

v.Eremin wrote: The support for this product version is no longer provided. Any particular reasons to leverage such an obsolete product build?
Hi

Is it just me or isn't 2.0.0.700 the last build? :shock:
https://www.veeam.com/de/windows-backup-download.html

[Edit]
Guess the requestis for Veeam AGENT for Windows, not Veeam Backup 2.0. :roll:
[/edit]
markus.m
Novice
Posts: 4
Liked: never
Joined: Jul 26, 2017 7:19 pm
Contact:

Re: Cannot find shadow copy of volume System-reserviert

Post by markus.m »

yes, it is for Veeam AGENT for Windows

Is this product useful? It would not update to a newer version.
markus.m
Novice
Posts: 4
Liked: never
Joined: Jul 26, 2017 7:19 pm
Contact:

Re: Cannot find shadow copy of volume System-reserviert

Post by markus.m »

I did this and it did not work for me:

Reset the database information so that it recognizes the new disk ID from Windows.

To do so without clearing up the database, set the backup job to run a file level backup, adding files that are on an active volume. Run the backup job immediately afterwards. If the job runs successfully, this should mean that the disk ID information has been re-added to the database. It should be safe to change the backup configuration to a volume level backup.
Dima P.
Product Manager
Posts: 14726
Liked: 1706 times
Joined: Feb 04, 2013 2:07 pm
Full Name: Dmitry Popov
Location: Prague
Contact:

Re: Cannot find shadow copy of volume System-reserviert

Post by Dima P. »

Hi folks,

Yes, Veeam Agent for Windows is supported and no, it's not retired (latest version of the product). If the issue is not resolved and you still have that error, please open a case (it’s free) via Control Panel > Support > Technical Support. It may require email address registration, so make sure confirmation email was not moved to Junk folder.
Post Reply

Who is online

Users browsing this forum: Majestic-12 [Bot] and 12 guests