Cannot find shadow copy of volume System-reserviert

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Cannot find shadow copy of volume System-reserviert

Veeam Logoby markus.m » Wed Aug 09, 2017 9:35 pm

I keep getting this error message even after having completely recreated my backup drive. I cant back up anymore

Code: Select all
09.08.2017 23:15:52 :: Calculating digests Error: Cannot find shadow copy of volume System-reserviert (E:)
09.08.2017 23:15:57 :: Error: Cannot find shadow copy of volume System-reserviert (E:)


I dont know what to do.
markus.m
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Re: Cannot find shadow copy of volume System-reserviert

Veeam Logoby Dima P. » Wed Aug 09, 2017 10:24 pm

Hello and welcome to the community markus.m,

Please clarify what backup solution you are referring to? Veeam Agent for Windows or Veeam Backup&Replication? Any chance you have a support case ID? Thanks in advance.
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Re: Cannot find shadow copy of volume System-reserviert

Veeam Logoby markus.m » Thu Aug 10, 2017 6:27 am

The Version i am using is: Veeam for Microsoft Windows 2.0.0.700 - Free Edition

I have no support case yet. How do I get one?
markus.m
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Re: Cannot find shadow copy of volume System-reserviert

Veeam Logoby kawiMTF » Thu Aug 10, 2017 6:47 am

Hi Markus

With Veeam Agent FREE Edition you have the possibility to have email support with Veeam, when you click on "Support" in your agent.

Please have a look at the Veeam Knowledgebase:
https://www.veeam.com/kb2275

Solution

Reset the database information so that it recognizes the new disk ID from Windows.

To do so without clearing up the database, set the backup job to run a file level backup, adding files that are on an active volume. Run the backup job immediately afterwards. If the job runs successfully, this should mean that the disk ID information has been re-added to the database. It should be safe to change the backup configuration to a volume level backup.

Feel free to keep us updated!
Best regards,
Karl

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Re: Cannot find shadow copy of volume System-reserviert

Veeam Logoby v.Eremin » Thu Aug 10, 2017 9:39 am

Veeam for Microsoft Windows 2.0.0.700 - Free Edition

The support for this product version is no longer provided. Any particular reasons to leverage such an obsolete product build?
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Re: Cannot find shadow copy of volume System-reserviert

Veeam Logoby mma » Thu Aug 10, 2017 1:24 pm

v.Eremin wrote:The support for this product version is no longer provided. Any particular reasons to leverage such an obsolete product build?


Hi

Is it just me or isn't 2.0.0.700 the last build? :shock:
https://www.veeam.com/de/windows-backup-download.html

[Edit]
Guess the requestis for Veeam AGENT for Windows, not Veeam Backup 2.0. :roll:
[/edit]
mma
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Re: Cannot find shadow copy of volume System-reserviert

Veeam Logoby markus.m » Thu Aug 10, 2017 8:23 pm

yes, it is for Veeam AGENT for Windows

Is this product useful? It would not update to a newer version.
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Re: Cannot find shadow copy of volume System-reserviert

Veeam Logoby markus.m » Thu Aug 10, 2017 8:25 pm

I did this and it did not work for me:

Reset the database information so that it recognizes the new disk ID from Windows.

To do so without clearing up the database, set the backup job to run a file level backup, adding files that are on an active volume. Run the backup job immediately afterwards. If the job runs successfully, this should mean that the disk ID information has been re-added to the database. It should be safe to change the backup configuration to a volume level backup.
markus.m
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Re: Cannot find shadow copy of volume System-reserviert

Veeam Logoby Dima P. » Fri Aug 11, 2017 6:13 pm

Hi folks,

Yes, Veeam Agent for Windows is supported and no, it's not retired (latest version of the product). If the issue is not resolved and you still have that error, please open a case (it’s free) via Control Panel > Support > Technical Support. It may require email address registration, so make sure confirmation email was not moved to Junk folder.
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