Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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ml35
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Cannot map existing backup files, no backup is displayed

Post by ml35 »

I removed the job as prerequisite of the procedure to move the backups in nas from one nas to another.

before moving the backups, I tested to see if I can add the backups back, to not waste time moving first.

Added the new job. when I try to map existing backups, no backup is displayed in the UI.

when I go manually to open the vbm file, I am able to open it to browse for files and restore.

screenshot: Image

case id: 05475208

ml35
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Re: Cannot map existing backup files, no backup is displayed

Post by ml35 »

button map works correctly if using a second laptop with windows 10 10.0.19044

the issue appears to be only on windows 11 10.0.22000.675

chris.childerhose
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Re: Cannot map existing backup files, no backup is displayed

Post by chris.childerhose »

Do you have the latest Agent installed on the Windows 11 laptop? You need to have 5.0.3 I believe for it to work correctly.
-----------------------
Chris Childerhose
Veeam Vanguard / Veeam Legend / Veeam Ceritified Architect / VMCE
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Twitter: @cchilderhose

ml35
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Re: Cannot map existing backup files, no backup is displayed

Post by ml35 »

yes, using 5.0.3

Dima P.
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Re: Cannot map existing backup files, no backup is displayed

Post by Dima P. »

ml35,

Please keep working with support team as it looks like a glitch. Let us know if you need any assistance!

ml35
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Re: Cannot map existing backup files, no backup is displayed

Post by ml35 »

today the support closed the case with no resolution

“ This is Veeam Support with a system generated courtesy notification. Unfortunately, due to high Support Team load we were unable to process your request and it has been archived automatically”

Dima P.
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Re: Cannot map existing backup files, no backup is displayed

Post by Dima P. »

ml35,

Asked support team to re-open the case. Stay tuned!

ml35
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Re: Cannot map existing backup files, no backup is displayed

Post by ml35 » 1 person likes this post

Although the credentials themselves were not the issue, however I have managed to isolate the scenario that triggers the behaviour:

When you login into a newly created windows profile, veeam credentials on agent alone are not sufficient for accessing the network share. Before starting the agent new job wizard, the following procedure must be done first: Click on windows search menu, type “credential” to open Credential Manager settings app, click “Windows credentials”, click “Add a windows credential”. Enter the same credentials for the NAS identical to those needed by agent.

Note that some Samba configurations like “map to guest” might lead to partial read access on a share depending on server file and folder permissions and acls, when you don’t preload the credentials into windows Credential Manager.

Only then the new job wizard would correctly be able to map the existing backups.
The Win10 machine was working because it already had the credentials entered into Windows Credential Manager.

ml35
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Re: Cannot map existing backup files, no backup is displayed

Post by ml35 »

so perhaps this needs to be mentioned in the manual, please: https://helpcenter.veeam.com/docs/agent ... tml?ver=50

chris.childerhose
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Re: Cannot map existing backup files, no backup is displayed

Post by chris.childerhose »

Great to hear you worked it out and can map the backup now. 👍
-----------------------
Chris Childerhose
Veeam Vanguard / Veeam Legend / Veeam Ceritified Architect / VMCE
vExpert / VCAP-DCA / VCP6 / MCITP
Personal blog: https://just-virtualization.tech
Twitter: @cchilderhose

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