by kietnlt » Thu May 11, 2017 8:21 am people like this post
Sorry for duplicating this post.
I have a same issue when using Veeam Agent for Windows v2.0.594. I knew this is not a latest version, but I have problem when backup to the Service Providers. I can't use v2.0.700 because it requires Veeam Backup & Replication Update 2.
by Geniek.73 » Tue Nov 14, 2017 2:22 pm people like this post
have question on how to report an issue with bare metal recovery from Veeam Agent for Windows backup. I'm using free version of Veeam AfW2.0 - should I initially report issue via built in AfW functionality and later on provide Veeam support with my screenshots? As there is no option to upload any files during case creation besides debug logs uploaded automatically from AfW.
by Dima P. » Tue Nov 14, 2017 3:23 pm people like this post
If you have another host with agent running, then please submit a support case from that machine and share the recovery logs afterwards. If you don’t have another agent installation - PM me your contact email address and I'll ask support team to reach you.
There is for few days in fact newer version 126.96.36.1993 of Veeam Agent for Windows. But automatical check does not recognize it is to update. So there is a need to update this version manually (via downloading update from veeam WWW) and then uploading a case is possible. Works, I checked before a moment.
by Dima P. » Fri Dec 29, 2017 11:03 am people like this post
Web team found a bug with case submission for 2.0 and I was told that it should be fixed by now. Regarding the auto updates, we usually publish the latest version two months after GA but it’s possible to update your VAW 2.0 installation manually via 2.1 installer (simply download it and re run the setup).
I passed your contact details to support team as well and requested to open a support case.