Cannot report a issue using built in method VAW 2.0

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Cannot report a issue using built in method VAW 2.0

Veeam Logoby tsukraw » Mon May 01, 2017 3:38 pm

Hey guys,
We have deployed the latest agent for some testing and are having issues with cloud connect. The agent version is 2.0.0.700 - Workstation Edition.
Trying to use the support / report a issue.

When i do that i get "Please upgrade to the latest product version before reporting an issue"

We are on the latest version to my knowledge.

Thoughts on this?
tsukraw
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Re: Cannot report a issue using built in method VAW 2.0

Veeam Logoby Dima P. » Mon May 01, 2017 4:16 pm

Hi Tucker,

Thanks for reporting, I'll check with web team. PM me your email address and I'll ask support folks to open a case for you.
Dima P.
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Re: Cannot report a issue using built in method VAW 2.0

Veeam Logoby Dima P. » Tue May 02, 2017 12:46 pm

Fixed by web team.
Dima P.
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Re: Cannot report a issue using built in method VAW 2.0

Veeam Logoby kietnlt » Thu May 11, 2017 8:21 am

Sorry for duplicating this post.

I have a same issue when using Veeam Agent for Windows v2.0.594. I knew this is not a latest version, but I have problem when backup to the Service Providers. I can't use v2.0.700 because it requires Veeam Backup & Replication Update 2.

I'm looking forwarding to hearing from you.
kietnlt
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Re: Cannot report a issue using built in method VAW 2.0

Veeam Logoby Dima P. » Thu May 11, 2017 5:46 pm

Hi kietnlt,

If you are running Veeam Cloud Connect infrastructure you can get Update 2 via support team and then install the new VAW RTM build.
Dima P.
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