cant restore file from backup: Failed to check FLR driver

[seluxevu]

Case #03377303

Hello

Veeam free backup server 9.5.4.2615 on Microsoft Windows 2016, Veeam 3.0.0.748 Free Edition client on Microsoft Windows 7 prof.
File level backup.

I have strange problem in Veeam agent for Microsoft Windows when trying to restore file from backup.
Agent show message: "Failed to check FLR driver" and nothing happens.

[Dima P.]

Hello and welcome to the community seluxevu,

Please share the debug logs with our support engineer and we will review the issue together with RnD team. Thanks!

[timng]

hello, i got the same problem, where can i find the debug logs? thanks.

[Dima P.]

Hello timng,

You can find them at C:\ProgramData\Veeam. Keep in mind, whenever you open support case (Control Panel > Support > Technical Support) debug logs are collected and sent to our support team automatically. Thanks!

[timng]

I found the problem, it must install KB3033929-x64

[Dima P.]

timng,

Glad you nailed it and thanks for sharing the update with us. Cheers!