Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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seluxevu
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cant restore file from backup: Failed to check FLR driver

Post by seluxevu » Jan 23, 2019 4:05 pm 1 person likes this post

Case #03377303

Hello

Veeam free backup server 9.5.4.2615 on Microsoft Windows 2016, Veeam 3.0.0.748 Free Edition client on Microsoft Windows 7 prof.
File level backup.

I have strange problem in Veeam agent for Microsoft Windows when trying to restore file from backup.
Agent show message: "Failed to check FLR driver" and nothing happens.

Dima P.
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Re: cant restore file from backup: Failed to check FLR driver

Post by Dima P. » Jan 23, 2019 5:09 pm

Hello and welcome to the community seluxevu,

Please share the debug logs with our support engineer and we will review the issue together with RnD team. Thanks!

timng
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Re: cant restore file from backup: Failed to check FLR driver

Post by timng » Feb 04, 2019 6:25 am

hello, i got the same problem, where can i find the debug logs? thanks.

Dima P.
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Re: cant restore file from backup: Failed to check FLR driver

Post by Dima P. » Feb 04, 2019 5:45 pm

Hello timng,

You can find them at C:\ProgramData\Veeam. Keep in mind, whenever you open support case (Control Panel > Support > Technical Support) debug logs are collected and sent to our support team automatically. Thanks!

timng
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Re: cant restore file from backup: Failed to check FLR driver

Post by timng » Feb 12, 2019 6:40 am 1 person likes this post

I found the problem, it must install KB3033929-x64

Dima P.
Product Manager
Posts: 9422
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Full Name: Dmitry Popov
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Re: cant restore file from backup: Failed to check FLR driver

Post by Dima P. » Feb 12, 2019 2:33 pm

timng,

Glad you nailed it and thanks for sharing the update with us. Cheers!

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