Case # 03529022 backup error

[ungaby]

I get the following error message and the backup stops :
Error : machine doesn't have identifiers
Anybody knows what does it mean ?

[nielsengelen]

Since you’ve opened up a case already, support will assist you with a solution.

[ungaby]

No, the support team never answered to my case . I just want to know what this error means in Veam Backup:
Error : machine doesn't have identifiers

[Dima P.]

Hello Gabriel,

I've asked our support team to reopen your case (looks like it was accidental closed). Cheers!

[magrinevich]

Hello to all.
have somebody a solution of these problem? i've try to make a new ticket to TechnicalSupport, but i can't, cause i have these error "machine doesn't have identifiers". Dear Support Team, please help with it.

[Vitaliy S.]

Mikhail, these are not technical support forums, so can you try opening a case using this form?

P.S. I have looked through the case mentioned above and didn't find a resolution (ticket was closed with no update on this).

[smschulz]

It would be nice if there was a KB or fix for this instead of having to wait for support to answer.

[Vitaliy S.]

Private hotfixes can only be distributed via our support team. Once it becomes public (based on support cases), one can download it without contacting a support engineer.