Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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jkpete
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Full Name: Jeff
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Case # 03956627 - install hangs at "Detecting External Drives"

Post by jkpete » Jan 17, 2020 2:04 am

During Install and after Services are started the process hangs at "Detecting External Drives"
This will just spin for hours with no timeout or failure. If I cancel out of the window and try to configure a backup Job I get an error stating "Failed to parse shadow volumes layout XML........."

I've tried multpile installs and I get the same result. I am able to create the recovery media but I can not configure a backup job because of this.

Veeam Agent for Windows version 3.0.2.1170
Laptop - Asus X541U
HDD - 500 GB SSD (Samsung 860 EVO)
Windows 10 Home version 1903

jkpete
Novice
Posts: 4
Liked: 1 time
Joined: Feb 08, 2015 4:43 am
Full Name: Jeff
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Re: Case # 03956627 - install hangs at "Detecting External Drives"

Post by jkpete » Jan 17, 2020 3:00 am 1 person likes this post

I have corrected this issue by naming my disk partitions.
followed this thread.
https://community.acer.com/en/discussio ... -on-r7-572

Dima P.
Product Manager
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Full Name: Dmitry Popov
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Re: Case # 03956627 - install hangs at "Detecting External Drives"

Post by Dima P. » Jan 17, 2020 7:55 pm

Hello Jeff,

Glad to hear that your issue is resolved and thanks for sharing the update with the community. Cheers!

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