Connection attempt failed on IP

[andry79fi]

Hello
i've setting my Veeam Agent to Backup to a remote repository (Internet)
i always receive the error :

22/07/2019 17:56:54 :: Error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.0.70:2500

Why 192.168.0.70?
It need to be in VPN?
My remote repository is on internet....it can't reach direcly 192.168.0.70 Server.
This is the server (NAT) on other side

[Dima P.]

Hello and welcome to the community forums Andrea,

Veeam Agent for Windows must have a direct access to the repository, so you cannot access the said server from the agent machine - it wont be possible to perform a backup. Cheers!

[ktrang]

Hi-

Does this apply to a Cloud Connect server? We are trying to perform backup copies from our tenant B&R server via managed Agent Backups to our Cloud Connect tenant repository. We are getting a similar error where it can't connect to the LAN IP of the repository server.

Server: Agent backups managed via B&R
Tenant Repo: NAS
Backup Copy via B&R to Cloud Repository
Cloud Repository in NAT mode via 6180.
Single Service Provider Cloud Connect server running Wan Accelerator, Cloud Gateway, B&R
Cloud Repository on linux server share

Failed to connect to agent 'storagerepo', EP '192.168.0.1:2519' (System.Exception)
<32> Error at Veeam.Backup.AgentProvider.CSocketAgentService.Start(Boolean redirectOutput)
<32> Error at Veeam.Backup.AgentProvider.CClientAgentProtocol..ctor(CBaseAgentService svc, Boolean redirectOutput, Version version, IAgentProtocolLogger logger)
<32> Error No connection could be made because the target machine actively refused it (System.Net.Sockets.SocketException)

[Dima P.]

Hello ktrang,

No, with the hand of Cloud Connect you can ship backup files to the remote repository via Internet.

Failed to connect to agent 'storagerepo', EP '192.168.0.1:2519' (System.Exception)

Is that IP address of your Cloud Gateway which can be accessed over internet from the agent machine? Thank you.

[francovilla75]

Notice= Cloud Connect feature only is licenced with veeam enterprise for Service Provider !!. Common User is forbidden to use this feature and it is forced to cloud subscription.

[Dima P.]

Hello Emerson,

Potentially you can look for a service provider with Cloud Connect repository as a service. Once you got access - you can set Veeam Agent for Windows to use Cloud Connect repository. Cheers!