Error code: 23 Failed to read data from the file

[schme]

Hi,

if i try to backup a volume or the entire computer, i get this error:

"Error: Datenfehler (CRC-Prüfung). Error code: 23 Failed to read data from the file [\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy21].
Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}. Exception from server: Datenfehler (CRC-Prüfung).

Error code: 23 Failed to read data from the file [\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy21]. Unable to retrieve next block transmission command.
Number of already processed blocks: [11]. Failed to download disk."


The file level backup works fine ! CheckDisk is okay without errors.

The OS is Windows 7 Enterprise x64 latest patch installed. Veeam Endpoint Backup Version is 1.0.0.1921

Is this a known issue?

Regards

[Dima P.]

Hello Schmerbeck,
On which volume you received this error? For me it looks like bad sector issue, but since you said that check disk was performed, please, open a support case and post the case Id to this thread – we will check you logs. Thank you in advance.

[schme]

Hello Dmitry,

thanks for your help. I receive this errors on volume c: and on the system volume.
The case id is 00872166

Regards
Schmerbeck

[Dima P.]

Schmerbeck,
Thanks. I've already sent your case to QA team for invetigation!

[snadam]

To the OP, did you get this figured out? I just ran up against the same error and am curious what you came up with.

Thanks

[Dima P.]

snadam,
You have to open a support case (Endpoint > Control Panel > Support > Tech Support) since this error may refer to the hard disk being corrupted.

[Kn0rki]

Hello,

we have the same problem here one a customer notebook.
Checkdisk and vss writers are clean and stable.

Do you use any kind of disk encryption? We are using Sophos Safeguard.

Regards
Kn0rki

[Mike Resseler]

Kn0rki,

Sophos Safeguard will probably be an issue. At this moment we support bitlocker only.

Thanks

Mike

[fjacques]

12/09/2015 14:16:56 :: Error: Erreur de données (contrôle de redondance cyclique). Error code: 23 Failed to read data from the file [\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy103]. Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}. Exception from server: Erreur de données (contrôle de redondance cyclique). Error code: 23 Failed to read data from the file [\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy103]. Unable to retrieve next block transmission command. Number of already processed blocks:

Support case [01022447]

[PTide]

Hi,

Was that your first backup run? Do you use any kind of a disk encryption?

Thank you.

[fjacques]

no its not, actually the problem is there already was one backup on REPO1, then i switched to REPO2, and that happened !.

is there a way to delete it ? i removed it from veeam UAC, but still happens.

[PTide]

is there a way to delete it ? i removed it from veeam UAC, but still happens.

Do you want to delete an old backup from disk? Go to "Backups" tab, "Disk", right click on backup to be deleted, "Delete from Disk". Also don't forget to point your Job to a new repository. Also, what did you mean by "i removed it from veeam UAC" ?