create recovery media fails with WD Elements USB3 disk

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create recovery media fails with WD Elements USB3 disk

Veeam Logoby rainer-k » Tue Oct 25, 2016 2:49 pm

Hi there,

up to now I have set up Veeam Endpoint backup on several computers, mostly it runs fine.
However, when trying to set up a new Western Digital "Elements" 2TB USB3 external drive on
my Windows 10 PC, I got an error message "unable to change disk layout" when creating
recovery media.This could be solved by changing the GUID boot record to MBR-style via
formatting on a Macbook.

Today, I tried to create recovery media on another Windows 10 machine with a 3TB WD
external drive. This time the failure message was "insufficient disk size".

Is an update planned to improve handling of external drives to be used with Veeam Endpoint?

Thanks,
Rainer
rainer-k
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Re: create recovery media fails with WD Elements USB3 disk

Veeam Logoby Dima P. » Tue Oct 25, 2016 5:15 pm

Hi Rainer,

Thanks for the feedback. Can I ask you to open a support case and share the logs with the support team? I’ll ask QA to check your logs and identify the root cause of this behavior.
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Re: create recovery media fails with WD Elements USB3 disk

Veeam Logoby rainer-k » Tue Oct 25, 2016 5:37 pm

I did already open a support case for the first incident. Shall I open another for the "insuffficient disk size"?
The ID was case 01953955 - create recovery media fails with new usb disk

Best, Rainer
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Re: create recovery media fails with WD Elements USB3 disk

Veeam Logoby Mike Resseler » Tue Oct 25, 2016 6:54 pm

Rainer,

Is this on another windows 10 machine? If yes, please open a new support case for that specific machine

Thanks

Mike
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Re: create recovery media fails with WD Elements USB3 disk

Veeam Logoby rainer-k » Wed Oct 26, 2016 10:12 am

Done. Case no is # 01958964
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Re: create recovery media fails with WD Elements USB3 disk

Veeam Logoby Mike Resseler » Wed Oct 26, 2016 10:30 am

Thanks,

Please keep us informed here about the outcome!

Cheers
Mike
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Re: create recovery media fails with WD Elements USB3 disk

Veeam Logoby rainer-k » Wed Oct 26, 2016 10:34 am

There will be no outcome. The debugging instructions will be to disable all non-MS software that could interfere and try again. If this fails (it will, since this appears to be an integer overflow problem) I will be left alone. After all, Veeam endpoint is a free product :-(
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Re: create recovery media fails with WD Elements USB3 disk

Veeam Logoby Dima P. » Wed Oct 26, 2016 11:49 am

Rainer,

Thanks for sharing case IDs. I’ve asked QA team to investigate, will follow up once I hear back anything.
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Re: create recovery media fails with WD Elements USB3 disk

Veeam Logoby rainer-k » Wed Oct 26, 2016 2:49 pm

I have to apologize. There was a solution to the 2nd case and the announcement that this be fixed in an upcoming release.
So, sorry again, my fault.

Thanks a lot, Rainer
rainer-k
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Re: create recovery media fails with WD Elements USB3 disk

Veeam Logoby Mike Resseler » Wed Oct 26, 2016 3:00 pm

Rainer,

No worries, glad that it worked out, and while it doesn't solve your problem today, at least there will be a fix in the upcoming release. Thanks for coming back to us!

Mike
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Re: create recovery media fails with WD Elements USB3 disk

Veeam Logoby Dima P. » Wed Oct 26, 2016 11:13 pm

I talked with QA team. The issue in the first case was indeed caused by bad partition allocation. In several cases recovery media creation wizard can’t format the USB drive and create a recovery partition. The only way to fix it, is to use third party tools to correct the partition layout (like you did). We will keep an eye on this issue.

Second case is going to be fixed in upcoming version. The issue here is that recovery media partition cannot be allocated on the drives larger than 2TB.
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Re: create recovery media fails with WD Elements USB3 disk

Veeam Logoby j0hn33y » Fri Dec 16, 2016 3:17 pm

Appears to happen if a drive is partitioned using GPT. You will need to change the partition to MBR.
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Re: create recovery media fails with WD Elements USB3 disk

Veeam Logoby Dima P. » Mon Dec 19, 2016 10:53 pm

j0hn33y,

Confirmed - recovery media requires MBR layout, so this behavior is expected.
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