Creating VSS snapshot Error

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Creating VSS snapshot Error

Veeam Logoby paolone » Fri Jul 21, 2017 1:58 pm

Hello

I've a problem with Veeam Agent 2 free installed on a windows 10 creators update pc.
I've installed without creators update and works fine (save into a shared folder). I' don't know if creators update make problem but backup doesn't work.
I've this error:
Code: Select all
Creating VSS snapshot Error: Failed to create snapshot: Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. VSS asynchronous operation is not completed. Operation: [Shadow copies commit]. Code: [0x80042306].

Vssadmin list writers I've error in:
Code: Select all
Nome autore: 'WMI Writer'
   ID autore: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   ID istanza autore: {eea6f0ff-1cc9-4c9b-a737-2ff5ba119949}
   Stato: [10] Non riuscito
   Ultimo errore: Timeout

Nome autore: 'IIS Config Writer'
   ID autore: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
   ID istanza autore: {25bc7ddb-8b1d-429e-9740-575de28fa649}
   Stato: [10] Non riuscito
   Ultimo errore: Timeout

Nome autore: 'MSSearch Service Writer'
   ID autore: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   ID istanza autore: {bf7babed-e097-4c57-8966-90626028bed4}
   Stato: [10] Non riuscito
   Ultimo errore: Timeout


Do you have a suggestion ?

my best regards
Paolone
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Re: Creating VSS snapshot Error

Veeam Logoby Dima P. » Fri Jul 21, 2017 6:59 pm

Hi Paolone,

Do you have any other backup software installed? Any chance you have a pending reboots or update? Thanks.
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Re: Creating VSS snapshot Error

Veeam Logoby paolone » Fri Jul 21, 2017 7:08 pm

Dear Dima,

no other backup software and no pending reboots.
Rebooted many times.
Disabled sql vss writers without success.

my best regards
paolone
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Re: Creating VSS snapshot Error

Veeam Logoby Mike Resseler » Mon Jul 24, 2017 7:01 am

Hi Paolone,

Please log a support case (even with the free edition you get support, but without SLA). You can do that through the UI. Post the case ID here (and the follow-up after that).

Thanks
Mike
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Re: Creating VSS snapshot Error

Veeam Logoby paolone » Mon Jul 24, 2017 7:21 pm

Thanks very much I'll open case from the software

My best regards
Paolo
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Re: Creating VSS snapshot Error

Veeam Logoby Mike Resseler » Tue Jul 25, 2017 5:43 am

Cool, don't forget to post the case ID and the follow-up here! Much appreciated

Cheers
Mike
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SOLVED Re: Creating VSS snapshot Error

Veeam Logoby paolone » Tue Jul 25, 2017 7:10 am

For everyone that has this problem I've solved with uninstall "HP DEVICE MANAGER" and "HP DEVICE ACCESS MANAGER"

I hope that this information will be useful to somebody

Thanks for your support
Paolo
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Re: Creating VSS snapshot Error

Veeam Logoby Mike Resseler » Tue Jul 25, 2017 7:29 am

Hey Paolo,

This is certainly useful! Many thanks for that. But honestly, I am not sure why this is happening. Did you created the support call? I think our engineers can use the logs to try and figure out why the HP software crashes our solution
Mike Resseler
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Re: Creating VSS snapshot Error

Veeam Logoby paolone » Tue Jul 25, 2017 7:41 am

Dear Mike,

I've filled form from the support section of software but email address, that I use regoularly in veeam account, doesn't recognized by the software.
If you want I can send log (where I can find it?)

my best regards
paolone
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Re: Creating VSS snapshot Error

Veeam Logoby Mike Resseler » Tue Jul 25, 2017 7:45 am

Hmmm, that is strange. Did you follow this procedure? https://helpcenter.veeam.com/docs/agent ... tml?ver=20
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Re: Creating VSS snapshot Error

Veeam Logoby AlexLeadingEdge » Sun Feb 04, 2018 8:39 pm

Just had this issue:

5/02/2018 8:54:14 a.m. :: Creating VSS snapshot Error: Failed to create snapshot: Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. VSS asynchronous operation is not completed. Operation: [Shadow copies commit]. Code: [0x8004230f].
Turns out that the Shadow Copy had been turned off for one of the drives. I also noticed that the CBT Driver in Veeam Agent 2.1.0.423 has been turned on again somehow (I turned it off last week as it gives the error "Failed to obtain changed block tracking map for volume, failing over to MFT analysis based incremental backup".)
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Re: Creating VSS snapshot Error

Veeam Logoby Dima P. » Wed Feb 07, 2018 12:57 pm

I also noticed that the CBT Driver in Veeam Agent 2.1.0.423 has been turned on again somehow

Is this agent managed by backup server or it’s a standalone deployment? Thanks.
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Re: Creating VSS snapshot Error

Veeam Logoby sid6point7 » Thu Feb 08, 2018 8:26 pm

I'm also having a similar issue. This is a standalone agent backing up to a USB disk. Agent version 2.1.0.423 installed on Server 2012 R2. Not sure if this matters, I have the agent installed on a VBR physical backup proxy and repository server. I am only using it to backup the C Drive of the server for faster bare metal recovery. It installing the Agent on a VBR server supported? I have open case # 02598693.

Thanks!
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Re: Creating VSS snapshot Error

Veeam Logoby Mike Resseler » Fri Feb 09, 2018 6:31 am

Yes, installing the agent on a VBR server is supported. Good that you have a case open. Keep us informed about the outcome.

Cheers
Mike
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Re: Creating VSS snapshot Error

Veeam Logoby ehmpeh » Thu Feb 15, 2018 12:22 pm

Hello Paolo,

did the Veeam Support find a solution for your problem?

I'm having a similar issue with VAW 2.1.0.423 and Win 10 Pro 1709 Clients, where the backup jobs get stuck during the "Creating VSS Snapshot" step and continue indefinitely. The only workaround so far seems to restart the clients, but eventually the problem appears again.

Thanks,
empeh
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