Creating VSS snapshot Error

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

Creating VSS snapshot Error

Veeam Logoby paolone » Fri Jul 21, 2017 1:58 pm

Hello

I've a problem with Veeam Agent 2 free installed on a windows 10 creators update pc.
I've installed without creators update and works fine (save into a shared folder). I' don't know if creators update make problem but backup doesn't work.
I've this error:
Code: Select all
Creating VSS snapshot Error: Failed to create snapshot: Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. VSS asynchronous operation is not completed. Operation: [Shadow copies commit]. Code: [0x80042306].

Vssadmin list writers I've error in:
Code: Select all
Nome autore: 'WMI Writer'
   ID autore: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
   ID istanza autore: {eea6f0ff-1cc9-4c9b-a737-2ff5ba119949}
   Stato: [10] Non riuscito
   Ultimo errore: Timeout

Nome autore: 'IIS Config Writer'
   ID autore: {2a40fd15-dfca-4aa8-a654-1f8c654603f6}
   ID istanza autore: {25bc7ddb-8b1d-429e-9740-575de28fa649}
   Stato: [10] Non riuscito
   Ultimo errore: Timeout

Nome autore: 'MSSearch Service Writer'
   ID autore: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
   ID istanza autore: {bf7babed-e097-4c57-8966-90626028bed4}
   Stato: [10] Non riuscito
   Ultimo errore: Timeout


Do you have a suggestion ?

my best regards
Paolone
paolone
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Re: Creating VSS snapshot Error

Veeam Logoby Dima P. » Fri Jul 21, 2017 6:59 pm

Hi Paolone,

Do you have any other backup software installed? Any chance you have a pending reboots or update? Thanks.
Dima P.
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Re: Creating VSS snapshot Error

Veeam Logoby paolone » Fri Jul 21, 2017 7:08 pm

Dear Dima,

no other backup software and no pending reboots.
Rebooted many times.
Disabled sql vss writers without success.

my best regards
paolone
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Re: Creating VSS snapshot Error

Veeam Logoby Mike Resseler » Mon Jul 24, 2017 7:01 am

Hi Paolone,

Please log a support case (even with the free edition you get support, but without SLA). You can do that through the UI. Post the case ID here (and the follow-up after that).

Thanks
Mike
Mike Resseler
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Re: Creating VSS snapshot Error

Veeam Logoby paolone » Mon Jul 24, 2017 7:21 pm

Thanks very much I'll open case from the software

My best regards
Paolo
paolone
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Re: Creating VSS snapshot Error

Veeam Logoby Mike Resseler » Tue Jul 25, 2017 5:43 am

Cool, don't forget to post the case ID and the follow-up here! Much appreciated

Cheers
Mike
Mike Resseler
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SOLVED Re: Creating VSS snapshot Error

Veeam Logoby paolone » Tue Jul 25, 2017 7:10 am

For everyone that has this problem I've solved with uninstall "HP DEVICE MANAGER" and "HP DEVICE ACCESS MANAGER"

I hope that this information will be useful to somebody

Thanks for your support
Paolo
paolone
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Re: Creating VSS snapshot Error

Veeam Logoby Mike Resseler » Tue Jul 25, 2017 7:29 am

Hey Paolo,

This is certainly useful! Many thanks for that. But honestly, I am not sure why this is happening. Did you created the support call? I think our engineers can use the logs to try and figure out why the HP software crashes our solution
Mike Resseler
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Posts: 3171
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Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
Full Name: Mike Resseler

Re: Creating VSS snapshot Error

Veeam Logoby paolone » Tue Jul 25, 2017 7:41 am

Dear Mike,

I've filled form from the support section of software but email address, that I use regoularly in veeam account, doesn't recognized by the software.
If you want I can send log (where I can find it?)

my best regards
paolone
Novice
 
Posts: 7
Liked: never
Joined: Sat Sep 25, 2010 6:47 am

Re: Creating VSS snapshot Error

Veeam Logoby Mike Resseler » Tue Jul 25, 2017 7:45 am

Hmmm, that is strange. Did you follow this procedure? https://helpcenter.veeam.com/docs/agent ... tml?ver=20
Mike Resseler
Veeam Software
 
Posts: 3171
Liked: 362 times
Joined: Fri Feb 08, 2013 3:08 pm
Location: Belgium, the land of the fries, the beer, the chocolate and the diamonds...
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