Dell poweredge 230 hungs when recovery environment loads

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Dell poweredge 230 hungs when recovery environment loads

Veeam Logoby denismzs » Sun Jan 29, 2017 4:26 pm

Hello

I am trying starting a bare metal recovery on a new dell poweredge 230. Recovery media and data is from older generation poweredge 230 . When recovery environment screen loads I have no keyboard or mouse input. Caps lock flashes on and off when pressed but nothing else works. Both keyboard and mouse works in bios. I have tried both bios and uefi boot modes with no change.

Pls advice
denismzs
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Re: Dell poweredge 230 hungs when recovery environment loads

Veeam Logoby Dima P. » Sun Jan 29, 2017 7:50 pm

Hi Denis,

How you input devices are connected? Was recovery media created on this machine? Thanks.
Dima P.
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Re: Dell poweredge 230 hungs when recovery environment loads

Veeam Logoby denismzs » Sun Jan 29, 2017 9:12 pm

Hi Dima

Input devices are common usb microsoft branded basic keyboard and mouse connected via onboard usb ports. Recovery media was created in previous generation dell poweredge machine. I also tried making new recovery iso on my laptop inserting SAS drivers for controller. No luck so far. Both recovery isos freeze on recovery screen.

I will try and install 2008r2 directly on server, install all drivers, make new recovery iso in new installation and try to boot form it. I will update accordingly
denismzs
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Re: Dell poweredge 230 hungs when recovery environment loads

Veeam Logoby Dima P. » Sun Jan 29, 2017 9:16 pm

Denis,

I was thinking that only input devices are not working (this may happen if UDB drivers were not included to recovery media). Do you have any non-USB keyboard or mouse to check if that’s an input device issue or recovery media issue?
Dima P.
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Re: Dell poweredge 230 hungs when recovery environment loads

Veeam Logoby denismzs » Sun Jan 29, 2017 10:05 pm

Hi Dima

Microsoft 2008r2 official iso freezes without any input from devices on language selection. I am escalating to dell first thing in the morning. Seems a problem with the machine.

I will update accordingly
denismzs
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Re: Dell poweredge 230 hungs when recovery environment loads

Veeam Logoby denismzs » Mon Jan 30, 2017 12:12 am

Hello

Problem was that recovery media and windows 2008r2 iso dont have USB 3 drivers. Poweredge 230 gen 13 only supports usb 3 ports. I added them to my original recovery iso by using nlite software https://www.ntlite.com/ . I also injected storage and lan drivers to old iso.
A bios setting needed for poweredge 230 generation 13 is a setting for legacy video memory otherwise display is lost when recovery media finishes to load.

Thank you
denismzs
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