Email address is not registered with Veeam

[adinfotech]

I'm attempting to submit an issue, but I'm unable to click Submit because the button is grayed out and I see the message 'email address is not registered with veeam.' Even though I knew the email was registered (I am a Veeam Backup and Replication customer), I clicked 'Register.' I received the registration email, clicked on the link and was brought to a webpage indicating that validation was successful, but I am still getting the error. Where else do I need to register?

[PTide]

Hi,

Can you send me the email that you used to register with Veeam via PM please? Also please describe the issue.

Thanks

[Vitaliy S.]

Sometimes it takes time to sync the registration info and our support tracking system data.