email alert

[pstoric83]

So this is the second time I've gotten this email alert but when I check Veeam Agent on the server, it shows that all backups are successful. There is plenty of storage on the target. not sure why I'm getting this?

"Error: The system cannot find the file specified. Asynchronous read operation failed Failed to upload disk. Agent failed to process method {DataTransfer.SyncDisk}. Exception from server: The system cannot find the file specified. Asynchronous read operation failed Unable to retrieve next block transmission command. Number of already processed blocks: [193787]. Failed to download disk."

https://imgur.com/iMILHeq

[wishr]

Hi Paul,

Please check this situation with our technical support team directly since it's hard to assume what's going on without looking at all details. Don't forget to post your case ID, as usual.

Thanks in advance

[pstoric83]

Yep I opened a ticket already.

[wishr]

What's your ticket ID?

[pstoric83]

Case # 03641684

[pstoric83]

Looks like they closed my case without looking into it which is strange.

"This is Veeam Support with a system generated courtesy notification. Unfortunately, due to high Support Team load we were unable to process your request and it has been archived automatically."

[Dima P.]

Hello Paul,

I've asked support team to reopen the case and review the details. Cheers!