Email and shutdownpc

[paolone]

Hi

I've Installed Veeam Agent Free on a windows PC. It save backup in a nas and after job it shut down the pc.
All works perfectly but the email doesn't work.
I think shutdown command is too fast and the mail can't go out.
Do you have a workaround?

my best regards
Paolo

[Dima P.]

Hello Paolo,

Does email reporting works without shutdown option being enabled? Thanks.

[paolone]

yes, it works.

my best regards
Paolo

[Dima P.]

Thanks. Asked QA to take a look.

Edit: QA folks checked your scenario an email report was delivered before shutdown. To continue the investigation we need application logs from your machine, so can I ask you to open a support case (Control Panel > Support > Technical Support) and share the case ID. Thanks.

[PhilippBauer]

Hello everybody,

I recently started using Veeam Agent for Windows (current version).
There I set up an email to be sent after every backup. (When I send a test mail, it also arrives - so the email configuration fits!)
In addition, I have set up that the affected computer shuts down after the backup is finished (this also works so far).

Unfortunately I don't get any emails

Will the computer shut down before the mail can be sent?
Or where can the mistake be?

Greetings and have a nice weekend
Philipp

[Egor Yakovlev]

Hi Philipp,

Email will be sent prior the shutdown.
You can check job execution log yourself(C:\ProgramData\Veeam\Endpoint\Job_Name\Job____.log) or with the help of our support engineers(feel free to share case ID here for reference).

/Thanks!

[Natalia Lupacheva]

Hi Philipp,

In addition, I've moved your post to the existing thread to keep similar issues together.
If you open a Support ticket, please share its ID - the solution might be helpful for future posters.

Thanks!

[PhilippBauer]

Hello everybody,

I finally found out yesterday why no emails were arriving ...
The client has some problem sending a message with SSL (port 587) after the backup has taken place!
Strangely, it works when I send a test email

I have now configured without SSL (port 25) and lo and behold - it works!

But I see this more as a workaround - SSL has been proven to work (at least as a test mail) - it should "always" work

Greetings from Germany and have a nice weekend
Philipp

[Natalia Lupacheva]

Hi Philipp,

Thanks a lot for sharing your results!
Hope it helps the future posters.

Thanks!

[Omexlu]

Have the same issue is there already a solution to get I work with 587 and ssl? Because the test mail works fine.

Case-Nr.04845783

The email notification don't work after backed up, the configuration and the following test was successful, here I have received the mail.

But after a backup in the backup log there is written that the email can't be sendet due False configuration.

But iam 1000% sure that the configuration are correct because the test-mail arrives without trouble.

What can I do here?

Thanks in advance.

/merged/

[Dima P.]

Omexlu,

If test email works fine and regular backup job report does not - please keep working with our support team as application log analysis is required. Thanks!