Email notification not working

[patrickwilson82]

I have set my email notification with the correct username and password, to email me when backups complete. I never get the notification. When I click the button to send the test message I never get the test message, and I also don't get any error. It says test message successful. Any suggestions?

[Dima P.]

Hello Patrick,

What email server are you using? You might need to specify smtp server address and port under advanced settings in case delivery is not working.

[patrickwilson82]

My email is hosted through gmail. I have smtp.gmail.com on port 587. I also have the box for enable SSL/TLS checked.

[Dima P.]

Thanks! Try to enable the described Access for less secure apps option at the gmail side.

[patrickwilson82]

I tried that. While I'm now getting emails from other apps, (such as shell scripts I've written), I'm still not getting veeam's test email.

[Dima P.]

Try to run a telnet from the affected computer to smtp.gmail.com server. You may need to install telnet client: go to Start, type Windows Features, open the Windows Features control panel and enable the Telnet Client (check the telnet client box and hit install). Once done open Command Prompt and type in:

Code: Select all

Telnet smtp.gmail.com 465

If is a firewall issue, you should see connection refused error ( or something similar).

[patrickwilson82]

It appears that the telnet session was successful. I just get a blank screen with a flashing cursor.

[Dima P.]

Thanks! Please double check the settings (specifically the username as this might be confusing - you need to use the user name without gmail domain)

[patrickwilson82]

I have this figured out now. I get the email when I send from a different address on my email account. Thanks for the help!

[Dima P.]

Patrick,

Glad you nailed it and thanks for sharing the update!